---
title: "Skip campaign calls while on Auto Answer"
slug: "configuration-manager-vovcc-skip-campaign-calls-while-on-auto-answer"
updated: 2026-07-23T10:07:25Z
published: 2026-07-23T10:07:25Z
canonical: "help.8x8.com/configuration-manager-vovcc-skip-campaign-calls-while-on-auto-answer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Skip campaign calls while on Auto Answer

**8x8 Contact Center** offers agents the option to skip the campaign calls during a campaign. To give the agents this capability, **8x8 Contact Center** administrators must enable the option in **8x8 Configuration Manager** under **Campaign > Properties** .

**To set up the Skip Campaign option:**

1. Log in to **8x8 Configuration Manager**.
2. Go to **Campaigns > Properties** and click to create or edit an existing campaign.
3. Select **Show Skip button**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/skip-campaign-calls01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D)The campaign list also indicates if displaying skip button for agents is enabled or disabled for each campaign. Make sure the **Show Skip** button is selected in the column settings. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/skip-campaign-calls02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D)

In **8x8 Agent Console** and during a campaign call, if the Skip button is enabled, it offers agents the choice to skip a call by clicking the **Skip** button on their Control Panel. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/skip-campaign-calls03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D)