---
title: "Configure audio files and recorded greetings"
slug: "configure-audio-files-and-recorded-greetings"
updated: 2026-07-22T15:16:02Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/configure-audio-files-and-recorded-greetings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure audio files and recorded greetings

In a typical phone menu, callers direct themselves to the desired destination using choices from the menu. **8x8 Contact Center** phone menu is driven by pre-recorded audio messages. Audio files serve to automate a contact center's phone menu. **8x8 Contact Center** offers a number of pre-recorded messages to serve your business needs. You can also upload customized messages to suit your specific needs. Use the Audio Files tab in **8x8 Configuration Manager** to manage the recorded messages used by your phone channels.

**To display the Audio Files:**

1. From the **Configuration Menu**, open **Home**.
2. Go to the **Audio Files** tab. By default, each tenant includes a repository of pre-recorded audio files and user audio files. You may use the readily available messages or record and upload your customized messages.

> [!NOTE]
> Note:
> 
> **8x8 Contact Center** supports the 8 KHz, 16-bit, monaural WAV file format only.