---
title: "Configure screen pop for inbound calls"
slug: "configure-screen-pop-for-inbound-calls"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/configure-screen-pop-for-inbound-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure screen pop for inbound calls

Defining **screen pop** settings for a custom CRM requires:

1. Creating a **screen pop** program
2. Hosting the **screen pop** program on a valid HTTP server to handle **screen pop** for inbound/outbound interactions.

In the example discussed below, we display the call-related parameters posted during **screen pop**.

**To create a screen pop program:**

1. Log in to **8x8 Admin Console**.
2. Go to **Integration > Screen Pop**.
3. From the choice of Target CRMs listed, select **Custom**.

> [!NOTE]
> Note:
> 
> If your CRM is not listed in the target CRMs on this page, select **Custom**.
4. Enter URL: https://vcc-na<your tenant platform URL>8x8.com/SPOP/params.php. Example: [https://vcc-na7.8x8.com/SPOP/params.php](https://vcc-na7.8x8.com/SPOP/params.php)
5. For more details on **screen pop** parameters for inbound calls, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_info_20x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A17Z&se=2026-11-04T00%3A01%3A17Z&sr=c&sp=r&sig=Oun9T6A9vxBXNnWFbcc3gWQDqO3pC7kGOHrchOUAGp0%3D) under the logout button in **8x8 Configuration Manager**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/config-manager-screen-pop-custom-crm.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A17Z&se=2026-11-04T00%3A01%3A17Z&sr=c&sp=r&sig=Oun9T6A9vxBXNnWFbcc3gWQDqO3pC7kGOHrchOUAGp0%3D)
6. Go to **Trigger A Popup Window** to define events that trigger a **screen pop** for a transaction. You can configure a **screen pop** of a corresponding record for the following events:
  - When an agent is offered an interaction
  - When an agent accepts an interaction
  - When an agent completes an interaction
7. Select the **Open new window for screen pop** check box to specify the **screen pop** window size and position (optional). Learn more about how to control properties of a **screen pop** window.
8. Save your settings.
9. Refer to the respective [external CRM Integration - Configuration Guide](/documentation/docs/integrate-with-external-crm) for detailed instructions on setting up the integration.

## Code snippet from Params.php

Notice the key value pairs. A key is a unique identifier for some item of data, and the value is either the data that is identified or a pointer to the location of that data:

```xml
<html>
</head>
  <body>
    <h1>Screen Pop Parameters</h1>
    <p>The following is a list of all parameters posted to this script.</p>
    <div class="response"><pre><?php
    foreach ($_POST as $key => $value) {
      $value = htmlspecialchars($value);
      echo "{$key} => ${value}\n";
    }
    ?></pre></div>
  </body>
</html>
```

## View parameters of Params.php screen pop

You can log in to **8x8 Agent Workspace** as an agent, and view all available parameters passed to the custom CRM as an HTTP POST message.

1. Log in to **8x8 Agent Workspace** as an agent.
2. Generate an inbound call.
3. The new **screen pop** is triggered based on events (offered, accepted, or completed) selected in **8x8 Configuration Manager**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ScreenPop-Parameters.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A17Z&se=2026-11-04T00%3A01%3A17Z&sr=c&sp=r&sig=Oun9T6A9vxBXNnWFbcc3gWQDqO3pC7kGOHrchOUAGp0%3D)
4. Notice the event parameter. In this example, the **screen pop** occurs when an event (which matches the selected option in **8x8 Configuration Manager**) is Offered to an agent.
5. Notice the ANI parameter. This can be used to look up a relevant record in a Custom CRM to return a URL for **screen pop**.

[Click here](/documentation/docs/example-of-a-crm-trigger) for another example of a **screen pop** program.