---
title: "Configure screen pop for outbound calls"
slug: "configure-screen-pop-for-outbound-calls"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/configure-screen-pop-for-outbound-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure screen pop for outbound calls

You can set up **screen pop** for outbound calls. When agents place outbound calls by dialing a phone number to existing customers, **screen pop** can be triggered, displaying the relevant customer record. This allows for outbound **screen pop** for Custom CRM.

1. Log in to **8x8 Configuration Manager**.
2. Go to **Integration > Screen Pop**.
3. From the list of target CRMs, select **Custom**.
4. Enter URL: https://<your tenant platform>.8x8.com/SPOP/params.php Example: [https://vcc-na7.8x8.com/SPOP/params.php](https://vcc-na7.8x8.com/SPOP/params.php)
5. Append the desired parameters to the end of the URL.

| **screen pop** event | **screen pop** parameter | Preview | Progressive | Predictive |
| --- | --- | --- | --- | --- |
| When preview dialer occurs | popOutboundAgentPreview=1 | Yes | Yes | Yes |
| When agent is offered | popOutboundAgentOffered=1 | Yes | No | No |
| When agent accepts | popOutboundAgentAccepted=1 | Yes | No | No |
| When destination is offered | popOutboundDestOffered=1 | Yes | No | No |
| When destination accepts | popOutboundDestAnswered=1 | Yes | Yes | Yes |
| When call completes | popOutboundCompleted=1 | Yes | Yes | Yes |
| When call terminates | popOutboundTerminated=1 | Yes | Yes | Yes |
  1. Combine additional parameters with <&>.
  2. Trigger a **screen pop** based on one of more of the following events:

Example: This URL triggers **screen pop** when agent is offered the call, when destination party accepts the call, and when post processing is complete. [Click here](/documentation/docs/example-of-a-crm-trigger).