--- title: "Configure Single Sign-On Integration with NetSuite" slug: "configure-single-sign-on-integration-with-netsuite" updated: 2026-07-23T10:07:08Z published: 2026-07-23T10:07:08Z canonical: "help.8x8.com/configure-single-sign-on-integration-with-netsuite" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Configure Single Sign-On Integration with NetSuite The **Single Sign-On** (SSO) integration allows a common authentication for **NetSuite** and **8x8 Contact Center**. By logging in to **NetSuite**, you are automatically signed in to **8x8 Contact Center**. The user is required to enter the authentication information only once per session. > [!NOTE] > Note: > > Moving to **Single Sign-On** integration from **Individual System Sign-On** is one way. Once you set up **Single Sign-On** integration for your tenant, you cannot revert to **Individual System Sign-On**. **Benefits of **Single Sign-On**** - Easy installation using SuiteBundler: **NetSuite** user is mapped to **8x8 Contact Center** Agent profile. - Reduced and convenient **8x8 Contact Center** sign-in time while working on **NetSuite**. - Improved security: We do not store the **NetSuite** user credentials and password in **8x8 Contact Center** to reduce the chance of login credentials being compromised. - Enhanced user experience: Users can seamlessly sign in to **8x8 Contact Center** from the **NetSuite** dashboard. The advantages of **Single Sign-On** are: - No need to remember or enter **8x8 Contact Center** user credentials. - Full functions of **8x8 Contact Center** and **NetSuite**. - No need to refresh **8x8 Contact Center** while using **NetSuite**. > [!NOTE] > Notes: > > - iframe is not supported: The 8x8 **8x8 Contact Center** appears on a separate browser window. > - **Single Sign-On** is the only option for new customers. Existing customers cannot revert to **Individual System Sign-On** once they choose **Single Sign-On** for integration. **Limitations of **Single Sign-On**** - The change from **Individual System Sign-On** to **Single Sign-On** is done at the tenant level, and is therefore applied to all agents. Once you choose **Single Sign-On**, you cannot go back to **Individual System Sign-On**. - You can associate only one tenant per **8x8 Contact Center** bundle. To work around this, contact **8x8, Inc.** professional services. ## Configuring NetSuite Integration Setting up **NetSuite** for **Single Sign-On** integration with 8x8 **8x8 Contact Center** requires you to: **Step 1: Install **8x8 Contact Center** Bundle** **To install 8x8 Contact Center Bundle:** 1. Log in to **NetSuite** website as an administrator. 2. Go to **Customizations > SuiteBundler > Search & Install Bundles**. 3. Type **8x8 Virtual Contact Center** and click **Search**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/BundleInstallation01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 4. From the resulting list, select **8x8 Virtual Contact Center - 2.0** with the bundle ID 104067. A new page opens containing the bundle details. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/BundleInstallation01a.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 5. Click **Install**. The Preview Bundle Install page opens. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/BundleInstallation02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 6. Click **Install Bundle**. 7. Click **OK** at the prompt. A page opens with a list of the installed bundles. The new bundle status is **Pending**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/03000012.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 8. **Refresh** the page to see the check mark under 8x8 Virtual Call Center status. **Step 2: Create **Single Sign-On** Connection** **To create the SSO Connection:** 1. On the **Setup** menu, go to **Integration > SuiteSignOn**. A list of bundles appear. 2. Click **Edit** next to 8x8 **8x8 Contact Center**. The **SuiteSignOn** page appears containing the **Connection Points** tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/BundleInstallation03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 3. Edit the **URL** field value to match your cluster URL. Your cluster URL may be in this format: *https://vcc-naX.8x8.com/AGUI/login_ns_sso.php?tenant=yourtenantname*. Where X is the **8x8 Contact Center** instance your tenant is created on, and yourtenantname is your tenant ID. For example, AcmeJets has the following URL: *https://vcc-na8.8x8.com/AGUI/login_ns_sso.php?tenant=AcmeJets* 4. Click **Save**. **Step 3: Enable Screen Pop in **8x8 Configuration Manager**** Through **screen pop**, agents can access and preview customer records before accepting a call. It reduces time in identifying the customer. To enable automatic **screen pop** for interactions, you must configure **screen pop** settings in **8x8 Configuration Manager**. **To enable screen pop:** 1. In **8x8 Configuration Manager**, go to **Integration > Screen Pop** from the navigation menu. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ScreenPop01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 2. Select **Enable Screen Pop**. 3. Select **NetSuite**. By default, the **Integration Type** is **SSO**. 4. Click **Save**. **Step 4: Map **NetSuite** Users with **8x8 Contact Center** Agent Accounts** For **NetSuite** users to log in to **8x8 Contact Center**, you must create an agent account in **8x8 Configuration Manager**. You must then link the agent account to the **NetSuite** user account with the same email address. > [!NOTE] > Note: > > If an agent changes email ID using the **(Undefined variable: 8x8VariablesSet.AgtConsole)**, the **8x8 Contact Center** login fails. **To connect the NetSuite user to 8x8 Contact Center:** 1. In **8x8 Configuration Manager**, go to the **Agents** tab to create a new agent for the **NetSuite** user, or use an existing agent account. 2. In the **General** tab, enter the agent’s information. Make sure the agent's email address matches the employee’s email address in **NetSuite**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ConnectingNetSuitUserVCC01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 3. Click **Save**. **Step 5: Create **8x8 Contact Center** Portlet** As a **NetSuite** user, you must add a portlet to initiate a login session with **8x8 Contact Center**. Log in to your **NetSuite** account and follow the instructions below to create a **8x8 Contact Center** portlet: 1. Go to **Home > Dashboard**. 2. On the Dashboard page, click **Personalize Dashboard**, or find **Settings** and then click the **Personalize Dashboard** link. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/03000015.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 3. Click **Custom Portlet** in the list of available portlets in the left tree. An empty portlet is created. 4. In the new portlet, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_Arrow_19x15.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) on the top right corner. 5. Click **Setup**. 6. Select **VCC Integration** from the list. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/03000017.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 7. Click **Save**. The 8x8 **8x8 Contact Center** portlet is now displayed on the dashboard. Drag and drop it to the desired location on the dashboard. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/03000018.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) 8. To launch **8x8 Contact Center**, click the link inside the portlet. **Step 6: Launch **8x8 Contact Center** from **NetSuite**** **To launch 8x8 Contact Center from NetSuite:** 1. Go to **Home > Dashboard**. 2. Click the link in the 8x8 **8x8 Work** Portlet. The **8x8 Contact Center** window launches. Resize and place the window as desired. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/LaunchingVCC01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) ## To Uninstall NetSuite SSO **To uninstall the NetSuite SSO:** 1. Go to **Customization > SuiteBundler > Search & Install Bundles > List**. 2. Locate the 8X8 Virtual Call Center from the list. 3. Move your mouse over ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_ToolUninstall_22x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A24Z&se=2026-11-03T23%3A40%3A24Z&sr=c&sp=r&sig=vp21zM2S8MhOYvqaRBkkVHtFvThGrfWKc4ChtrKYLqo%3D) next to the 8x8 **8x8 Contact Center**. 4. Click **Uninstall**. 5. Refresh the screen to update.