---
title: "Configure SMS in the integration for Zendesk"
slug: "configure-sms-in-the-integration-for-zendesk"
updated: 2026-07-23T10:07:33Z
published: 2026-07-23T10:07:33Z
canonical: "help.8x8.com/configure-sms-in-the-integration-for-zendesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure SMS in the integration for Zendesk

As a **Zendesk** administrator, you can enable communication via SMS channels for agents using the **8x8 Contact Center** integration for **Zendesk**. The **8x8 Contact Center** SMS service is currently supported in 30 countries. To learn more, see the [list of supported countries](/documentation/docs/appendix-list-of-supported-countries).

To enable support for SMS, you must perform the following steps in Configuration Manager:

- Configure SMS channels.
- Add an SMS script.
- Assign the SMS script to the SMS channel.
- Add users to the queue.

For more information, refer to [Configure SMS channels](/documentation/docs/configuration-manager-vovcc-configure-sms-channels).