---
title: "Configure WhatsApp in the integration for Zendesk"
slug: "configure-whatsapp-in-the-integration-for-zendesk"
updated: 2026-07-23T10:07:33Z
published: 2026-07-23T10:07:33Z
canonical: "help.8x8.com/configure-whatsapp-in-the-integration-for-zendesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure WhatsApp in the integration for Zendesk

As a **Zendesk** administrator, you can enable communication via social channels for agents using the **8x8 Contact Center** integration for **Zendesk**. To enable support for WhatsApp, you must have a phone number registered with WhatsApp, and set up WhatsApp in Configuration Manager.

For more information, refer to this [8x8 Support article](/support/docs/set-up-whatsapp-in-8x8-contact-center) or see [Set up social channels](/documentation/docs/8x8-contact-center-social-media-integration) in Configuration Manager.