--- title: "Configure workspace filter" slug: "configure-workspace-filter" updated: 2026-07-23T10:07:13Z published: 2026-07-23T10:07:13Z canonical: "help.8x8.com/configure-workspace-filter" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Configure workspace filter As a supervisor, you have the option to display relevant metrics associated with an agent, a queue, an agent group, or a media type. Adding filters to your workspace allows you to customize the **8x8 Supervisor Workspace** and only display information suitable to your needs. The available filters include: - **Agent**: The Agent criteria allows you to search and select agents from the list. Applying this filter displays relevant information in the applicable widgets for the selected agents. - **Queue**: The Queue criteria allows you to search and select queues from the list. Applying this filter displays relevant information in the applicable widgets for the selected queues. - **Agent Group**: The Agent Group criteria allows you to select an agent group from the list. Applying this filter displays relevant information in the applicable widgets for the selected groups. - **Media Type**: The Media Type criteria allows you to select the type of media from the list. The available options are: - Inbound phone - Outbound phone - Voicemail - Chat - Email - **Agent Status**: The Agent Status criteria allows you to select an agent’s status from the list. Applying this filter displays relevant information in the applicable widgets for the selected statuses. The available options are: - Available - Busy or On call - Wrap up - Working offline - Break - Offline Applying this filter displays relevant information in the applicable widgets for the selected media. Note > [!NOTE] > Note: > > You can select multiple filter criteria. For example, you can simultaneously select an agent from the **Agent** criteria and a queue from the **Queue** criteria. **To apply filters to your workspace:** 1. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/filter-icon_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) to display the filter bar. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/filter-bar.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) - You can click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/filter-icon_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) any time to hide the filter bar. - When the filter is active, the **Filter** icon changes from ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/filter-icon_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) to ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/active-filter-icon_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D). 2. Choose a filter option from the list. - Select the **Agent** drop-down list to filter by agents. You can search for agents and specify whether to include or exclude an agent from your filter options. Click **Apply** to register your selection. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/agent-filter-selected.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/selected-agentfilters-apply.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) - Select the **Queue** drop-down list to filter by queues. You can search for queues and specify whether to include or exclude a queue from your filter options. Click **Apply** to register your selection. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/queue-filter-selected.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) - Select the **Agent Group** drop-down list to filter by agent groups. You can specify whether to include or exclude an agent group from your filter options. Click **Apply** to register your selection. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/agent-group-filter-selected.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) - Select the **Media Type** drop-down list to filter by media. You can specify whether to include metrics for voice, chat, or email interactions from your filter options. Click **Apply** to register your selection. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/media-type-filter-selected.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) - Select the **Agent Status** drop-down list to filter by agent status. You can specify the statuses to include in your filter options. Click **Apply** to register you selection. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/agent-status-filter-selected.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) **The workspace is updated with your selected filters.** To clear filters from your workspace: 1. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/active-filter-icon_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) to display the filter bar. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/select-filter-icon.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) 2. Select the option that best suits your needs. - To update a filter criteria, navigate to the filter drop-down list. Then, click **Clear** and **Apply**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clear-agent-filter.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D) - To remove all filter selections, navigate to the filter bar and click **Clear all**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clear-all-filters.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A12%3A39Z&se=2026-11-03T22%3A12%3A39Z&sr=c&sp=r&sig=HxNSXTFn49Ja6cHbAU3fUrT2XQ%2Fw3pDponGMeT%2FfdG8%3D)