--- title: "Configuring 8x8 8x8 Contact Center for Single Sign-On Integration with Zendesk" slug: "configuring-8x8-8x8-contact-center-for-single-sign-on-integration-with-zendesk" updated: 2026-07-23T10:07:00Z published: 2026-07-23T10:07:00Z canonical: "help.8x8.com/configuring-8x8-8x8-contact-center-for-single-sign-on-integration-with-zendesk" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Configuring 8x8 8x8 Contact Center for Single Sign-On Integration with Zendesk **8x8 Contact Center** supports open Computer Telephony Integration (CTI) with **Single Sign-On** (SSO) access from the native **Zendesk** environment. **Zendesk** users can launch 8x8 **8x8 Contact Center** app with just a click and reap the benefits of the integration. **Benefits** - Ability to launch **8x8 Contact Center** from the comfort of **Zendesk**. - Reduced sign-in time while working in **Zendesk** environment with **Single Sign-On** access. - No need for external user ID and password authentication. - Ability to disable the automatic login. - Out-of-the-box integration with minimal configuration. - Increased agent productivity with integrated data management. - Ability to inform the agents about the caller by popping the caller's account information as soon as a call is offered. **Requirements** - **Zendesk** CRM with an admin account - Administrative access to 8x8 **8x8 Contact Center** account - Internet Explorer 9 and 10 - Chrome - Firefox ## Configuring Single Sign-On Integration Setting up **Zendesk** for **Single Sign-On** integration with 8x8 **8x8 Contact Center** requires you to: **Step 1: Install the Integration Package** 1. Log in to **Zendesk** account as an Administrator. 2. Click **Admin** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_ZendAdmin_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D) at the left bottom of the page. 3. Click **ZendeskMarketplace** link. 4. Select **8x8 Contact Center app** from the list. 5. At the prompt, enter your **8x8 Contact Center** tenant URL. For example: vcc-na8.8x8.com. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Zendesk_Instl_App01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D) 6. Click **Install**. Once the app is installed, 8x8 app icon appears in the header bar. **Step 2: Configure Single Sign-On Settings** 1. Log in to **Zendesk** account as an Administrator. 2. Click **Admin** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_ZendAdmin_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D) at the left bottom of the page. 3. Click **Manage** link to open the **Manage Apps** page. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Zendesk_Instl_ChangeSet01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D) 4. Click the **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_ZendSetting_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D) next to the 8x8 app. 5. Select **Change Settings** from the menu. The **Installation** page opens. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Zendesk_Instl_TenantName01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D) 6. Enter 8x8 **8x8 Contact Center** for the **Title**. 7. Enter your **8x8 Contact Center** tenant URL for **AGUI destination host**. 8. Enter your **Tenant’s name** for the SSO to be enabled. > [!NOTE] > Note: > > If you do not provide the tenant name, SSO is disabled. The **8x8 Contact Center** app asks for your credentials the next time you log in. **Step 3: Enable Screen Pop Setting** 1. Log in to the **8x8 Configuration Manager**. 2. Navigate to **Integration > Screen Pop** tab. 3. Check **Enable Screen Pop** option. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Zendesk_Intg_ScreenPop01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D) 4. Select **Zendesk** as the **Target Type**. 5. Enter the **Service Name**. The service name is the web address where your help desk is hosted as in https://subdomain.zendesk.com. Example: acmejet.zendesk.com. 6. Enter the **Login URL**. Append /access/login to the service URL as in https://subdomain.zendesk.com/access/login. Example: https://acmejet.zendesk.com/access/login 7. **Save** your configuration settings. The **screen pop** configuration in the **8x8 Configuration Manager** is now complete. **Step 4: Map the Zendesk user to 8x8 Contact Center** For **Zendesk** users to log in to 8x8 Virtual Call Center, you must ensure agent accounts in **8x8 Contact Center** are configured using the same email ID as the corresponding **Zendesk** user login. 1. Log in to **Zendesk** application. 2. Click **Profile** and locate the agent’s email address. 3. Log in to **8x8 Configuration Manager** and click **Agents** tab. Make sure the agent's email address matches the **Zendesk** user ID. **Step 5: Launch the Zendesk App** 1. Log in to your **Zendesk** account. 2. On the top right hand corner of the Home screen, click the 8x8 app ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_8x8App_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D). The application launches. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Zendesk_Launch02.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D) 3. Click **Login**. You are logged in automatically. > [!NOTE] > Note: > > The **Single Sign-On** access logs you in. You are not prompted for **8x8 Contact Center** credentials speeding the log in process. 4. The app launches placing you **On Break** status. For more information on agent status, refer to the [Quick Start Guide](https://support.8x8.com/@api/deki/files/20978/Agent-Console-QSG.pdf). 5. Change your status to **Available** or **Work Offline**. ### Disable Automatic Login When you log into **Zendesk**, the app launches automatically by default. If you wish to launch it manually, you can disable the automatic login setting in the Agent Profile. **To configure agent's automatic login:** 1. Log in to **(Undefined variable: 8x8VariablesSet.AgtConsole)**. 2. Select **Profile** from menu in the **Control Panel**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Zendesk_AutoLogin01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D) 3. In the **External setup**, clear the **Auto Login for Single Sign On** check box. 4. Click **Save**. Disabling the auto login requires you to initiate the app manually. Click the link to log in to **8x8 Contact Center**. ### No External User ID and Password Authentication The **Single Sign-On** access eliminates the need to store **Zendesk** log in credentials in **8x8 Contact Center**. The Authentication tab is disabled in **(Undefined variable: 8x8VariablesSet.AgtConsole)** Profile page. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Zedesk_ExtSetup_AuthTab01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A09Z&se=2026-11-04T00%3A02%3A09Z&sr=c&sp=r&sig=KKMl%2Bm1%2FNe0zP6qHQZ2i9dj5cChLMHkbNPQ4GlIqNtM%3D)