---
title: "Access a system dial plan"
slug: "content-access-a-system-dial-plan"
updated: 2026-07-23T10:07:21Z
published: 2026-07-23T10:07:21Z
canonical: "help.8x8.com/content-access-a-system-dial-plan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access a system dial plan

System Pre-Configured dial plans are provided to **8x8 Contact Center** administrators via **8x8 Configuration Manager**. You can use the view option to change a default plan on your tenant.

**To view or edit a system dial plan:**

1. Log in to **8x8 Configuration Manager**.
2. From the **Configuration Menu**, open **Home**.
3. Go to the **Dial Plans** tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrhomedialplan01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A03Z&se=2026-11-03T23%3A58%3A03Z&sr=c&sp=r&sig=eu1rrWbBxlOv7QI2BM3u9BkfKs4WJB3gDDy9N5zT8rQ%3D)
4. Select a dial plan and double-click to view the details.
5. In the details view, you can see the following information:

| Dial Plans | Description |
| --- | --- |
| Dial Plan Name | Enter a name for the new dial plan. |
| Test Number | Enter a telephone number to test your plan. A ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-check_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A03Z&se=2026-11-03T23%3A58%3A03Z&sr=c&sp=r&sig=eu1rrWbBxlOv7QI2BM3u9BkfKs4WJB3gDDy9N5zT8rQ%3D) indicates which rule is being applied. |
| Default Plan | Check the option to mark this as the default dial plan. |
| Order | Indicates the order of the rules applied to each number. You can change the order of the rules in custom plans by dragging and dropping them in the desired location. |
| Dialed String Match Pattern | Define a calling number pattern to apply the dial plan using regular expressions. A regular expression provides a concise and flexible means for matching strings of text, or patterns of characters. Most commonly used regular expressions are: **^** - Matches the starting position of the string. **.** - Matches any single character. ***** - Matches the preceding element 0 or more times. **$** - Matches the ending position of the string. **[ ]** - Matches a single character contained within the brackets. For example, [2-9] specifies any digit from 2 through 9. **( )** - A marked sub-expression within which you define a string to match. For example, the pattern ^([2-9][0-9][0-9][0-9][0-9][0-9][0-9])$ defines a 7-digit sequence where the first digit is not 0 or 1. > [!NOTE] > Note: > > Defining a dial plan requires sound knowledge of regular expressions. |
| Rewrite Translation | Define the treatment for the number that matches the specified calling number pattern. For example, the pattern ^([2-9][0-9][0-9][0-9][0-9][0-9][0-9])$ and treatment 1650$1 prepends a 7-digit input with "1650". $1 represents pattern within the (). If you input 5551212, the treatment converts the number to 16505551212. |
| Rule Comment | Gives a brief description of the treatment received by the rule. |
| Delete Rule | Allows you to delete the rule. This applies to user-defined rules only. |
| Test Match | Indicates if the rule applies to the test number. |

**How do I copy a system pre-configured rule?**

  1. From the **Configuration Menu**, open **Home**.
  2. Go to the **Dial Plans** tab.
  3. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-copy_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A03Z&se=2026-11-03T23%3A58%3A03Z&sr=c&sp=r&sig=eu1rrWbBxlOv7QI2BM3u9BkfKs4WJB3gDDy9N5zT8rQ%3D) next to a default system rule that you wish to modify. A message appears asking you to click **Save** to keep a copy.
  4. Click **OK**. The dial plan creates a copy of the default plan.
  5. Enter a new name for the **Dial Plan**.
  6. Click **Save**. A copy of the default dial plan is created and added to the list of available dial plans. You can modify the new dial plan according to your tenant needs.

**How do I test a dial plan?**

You can test a dial plan to check how the plan treats user-dialed sequences, and to learn the sequences identified by the dial plan.

To test a dial plan:

  1. From the **Configuration Menu**, open **Home**.
  2. Go to the **Dial Plans** tab.
  3. Select a dial plan and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_edit_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A03Z&se=2026-11-03T23%3A58%3A03Z&sr=c&sp=r&sig=eu1rrWbBxlOv7QI2BM3u9BkfKs4WJB3gDDy9N5zT8rQ%3D) to edit.
  4. In the edit screen, enter a phone number sequence in the **Test Number** text box and click **Test** to validate. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrhomedialplantest02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A03Z&se=2026-11-03T23%3A58%3A03Z&sr=c&sp=r&sig=eu1rrWbBxlOv7QI2BM3u9BkfKs4WJB3gDDy9N5zT8rQ%3D)A ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-check_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A03Z&se=2026-11-03T23%3A58%3A03Z&sr=c&sp=r&sig=eu1rrWbBxlOv7QI2BM3u9BkfKs4WJB3gDDy9N5zT8rQ%3D) indicates what dial plan is being used. If the dialed phone number matches a calling number pattern, the corresponding treatment is applied.