---
title: "Activate your integration for ServiceNow"
slug: "content-activate-your-integration-for-servicenow"
updated: 2026-07-23T10:07:04Z
published: 2026-07-23T10:07:04Z
canonical: "help.8x8.com/content-activate-your-integration-for-servicenow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Activate your integration for ServiceNow

Once you log in to **8x8 Contact Center for ServiceNow**, you are ready to activate your integration.

> [!WARNING]
> Important:
> 
> If you are on Chrome and do not see **8x8 Contact Center for ServiceNow**, verify whether you have [configured Chrome for the integration](/documentation/docs/content-overview-8x8-contact-center-for-servicenow#before-you-begin). Allow pop-up window to open and then click the URL before you click "Done" to relaunch the required pop-up for this application. If you still have not received the pop-up window, clear browsing data (cookies, and other site data) for the last number of hours to delete browsing data for all sites for that period.

**To activate 8x8 Contact Center for ServiceNow integration:**

1. In **8x8 Contact Center for ServiceNow**, click the **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(1).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A32Z&se=2026-11-03T23%3A39%3A32Z&sr=c&sp=r&sig=a%2FX9YbfRpU%2F88Pnm8CSc3NnBBnt%2FGh1AZFv2T4bVcCs%3D) icon.
2. Go to **Integrations > ServiceNow**.
3. Click **Connect**. The **ServiceNow** connection permission screen displays. ![8x8 Integrations request to connect with your ServiceNow account for permissions.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/activate-allow.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A32Z&se=2026-11-03T23%3A39%3A32Z&sr=c&sp=r&sig=a%2FX9YbfRpU%2F88Pnm8CSc3NnBBnt%2FGh1AZFv2T4bVcCs%3D)
4. Click **Allow** to enable connection. Your **8x8 Contact Center** integration is now established with **ServiceNow**.
5. Click **X** to exit the connection screen and navigate back to the main menu in the **8x8 Contact Center** integration app. Your **8x8 Contact Center for ServiceNow** integration is now active. ![User interface of 8x8 VCC showing call queue and user status options.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/status-available.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A32Z&se=2026-11-03T23%3A39%3A32Z&sr=c&sp=r&sig=a%2FX9YbfRpU%2F88Pnm8CSc3NnBBnt%2FGh1AZFv2T4bVcCs%3D)