---
title: "Add users"
slug: "content-add-users"
updated: 2026-07-22T15:11:39Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/content-add-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add users

**8x8 Contact Center** users are grouped under the **Users** tab in the **8x8 Configuration Manager**. It allows **Primary administrator**s to assign the privileges of an agent and administrator to the same user, eliminating the need for separate logins. Users in **8x8 Contact Center** are grouped into:

- **Agents**: Agents handle customer interactions channeled through the contact center. **8x8 Contact Center** supports regular agents and supervisors.
- **Supervisors**: Supervisors are agents with special privileges who have the ability to monitor agent activity and to adjust their participation in queues. See [Grant Supervisors Rights](/documentation/docs/content-grant-supervisor-rights) for details.
- **Administrators**: Administrators configure the contact center's resources and behavior. An administrator can be a **Primary administrator** with unrestricted access to all the configuration objects, or a **Secondary administrator** with full or partial configuration rights.