---
title: "Assign scripts to channels"
slug: "content-assign-scripts-to-channels"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/content-assign-scripts-to-channels"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign scripts to channels

An **8x8 Contact Center** chat script defines the behavior from the time a website visitor enters the website, initiates and completes a chat. For details on chat scripts, refer to [Create a Chat Script](/documentation/docs/content-create-a-chat-script). For a chat channel to be operational, **8x8 Contact Center** administrators must link it to a chat script that defines the chat flow process.

You can assign a script to the channel in **8x8 Configuration Manager** in two ways:

- [From the Scripts page](/documentation/docs/content-assign-scripts-to-channels#using-scripts)
- [From the Channels page](/documentation/docs/content-assign-scripts-to-channels#using-channels)

## From the scripts page

1. From the **Configuration Menu**, open **Scripts**.
2. Go to a media tab, such as Phone, Email, or Chat.
3. Select a script from the list, and double-click to open.
4. In the **Properties** tab, click **Assigned Channels**. The list of existing channels appears.
5. Select a desired channel, and click **Assign**.

## From the channels page

1. From the **Configuration Menu**, open **Channels**.
2. Go to a media tab, such as Phone, Email, or Chat.
3. Select a channel from the list, and double-click to open.
4. In the **Properties** tab, select a script from the list of scripts.

> [!NOTE]
> Note:
> 
> In phone and email channels, a default script is automatically assigned if you do not select any user-defined scripts.
5. Click **Save**.