---
title: "Configure phone channel properties"
slug: "content-configure-phone-channel-properties"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/content-configure-phone-channel-properties"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure phone channel properties

Configuring an **8x8 Contact Center** phone channel involves:

- [Configuring channel properties](/documentation/docs/content-configure-phone-channel-properties#ph-ch-properties).
- [Creating a phone IVR script](/documentation/docs/content-create-a-phone-ivr-script).

To configure the properties for a phone channel in **8x8 Configuration Manager**, you must specify the channel name, choose a phone format, and select the phone script for the channel. You can define a new script or copy an existing one in the tenant. A script refers to instructions that specify call treatment choices.

Go to **Channels > Phone > Properties** to specify the primary properties of the phone channel. **8x8 Configuration Manager** displays a list of [Service Channels](/documentation/docs/content-configure-phone-channel-properties#service-ch) and Agent Channels under Channels > Phone.

**To configure phone channel properties:**

1. From the **Configuration Menu**, open **Channels**.
2. Go to the **Phone** tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/vccpromo-cfgmgrchannelsphone01.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A31Z&se=2026-11-03T22%3A52%3A31Z&sr=c&sp=r&sig=kW3eqJ6GkiTdSIGQea1QB5qE1Kl1yox354kySWO6NRM%3D)
3. From the list of channels, select a Service phone channel, and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_edit_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A31Z&se=2026-11-03T22%3A52%3A31Z&sr=c&sp=r&sig=kW3eqJ6GkiTdSIGQea1QB5qE1Kl1yox354kySWO6NRM%3D). The **Properties** tab opens.
4. Enter or select values for the channel. The following table summarizes the options under **Channels > Phone > Properties**:

| Service Phone Channel Property | Description |
| --- | --- |
| Channel Type | Read-only reminder of the type of channel. |
| Number | Read-only reminder of the channel's phone number. 8x8 defines your phone numbers when it provisions your **8x8 Contact Center** tenant. |
| Calling Name Display | Read-only reminder. Refers to the Calling Name Display (CNAM) that is used when the outbound calls use the associated public number as outgoing Calling Line ID (CLI). |
| Channel name | Type the name of this phone channel. Read-only agent name; also represents the channel name that is linked to the agent's public or PBX number. **8x8 Agent Console** displays the channel name when the agent receives an incoming phone interaction. |
| Display phone format | Select the phone display format. **8x8 Agent Console** uses this format to display the inbound phone numbers: - US standard [x-xxx-xxx-xxxx] (the default display mode) - US short [xxx-xxxx] - Australian (6 digits) [xx-xx-xx] - Australian (8 digits) [xxxx-xxxx] - Australian (10 digits) [xx-xxxx-xxxx] - French standard [xx-xx-xx-xx-xx] - No format [*] |
| IVR Script | You can select the default IVR script from the drop-down menu or select any existing IVR script in the tenant. > [!NOTE] > Note: > > for best practice, create an [IVR script](/documentation/docs/content-create-a-phone-ivr-script) first, and then configure the channel. |
| Link Channel to an agent | Allows you to link this phone channel to an agent. By clicking the link, a list of agents shows up. You can select an agent and click **Assign** to create a personal channel to the agent. |
| This channel is enabled | Select to enable this channel for service. Enable a channel only after your contact center is ready to receive interactions on the channel. |
5. Click **Save**.