---
title: "Control a campaign"
slug: "content-control-a-campaign"
updated: 2026-07-23T10:07:13Z
published: 2026-07-23T10:07:13Z
canonical: "help.8x8.com/content-control-a-campaign"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Control a campaign

After creating a campaign, the 8x8 Contact Center administrator can manually start or schedule the campaign. If you defined scheduling attributes in the 8x8 Configuration Manager campaign properties, the campaign runs as it is scheduled. If not, you must start the campaign manually. As an administrator or a privileged supervisor, you can start, pause, purge, or stop a running campaign at any time. You can execute a new campaign either by manually starting it or scheduling it.

> [!NOTE]
> Note:
> 
> Campaigns are controlled by administrators and privileged supervisors only. An administrator controls the campaigns from 8x8 Configuration Manager, while a supervisor controls campaigns from the Campaign Management tab of 8x8 Agent Console.

**To run a campaign manually:**

1. Click **Campaigns** in the **Configuration Menu**.
2. Select the desired campaign, and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrwallboardrunicon_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A56Z&se=2026-11-04T00%3A57%3A56Z&sr=c&sp=r&sig=j%2FOJ07aqmqAjfROrkpDIZgG9aJX4Pf%2FdFRSzCxJF5vU%3D) to manually start the campaign. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrcampaignexecute01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A56Z&se=2026-11-04T00%3A57%3A56Z&sr=c&sp=r&sig=j%2FOJ07aqmqAjfROrkpDIZgG9aJX4Pf%2FdFRSzCxJF5vU%3D)

> [!NOTE]
> Note:
> 
> The status changes from New to Manually Started. For details on campaign status, refer to [Understand Campaign Status](/documentation/docs/vcc-understand-campaign-status).

**To run a scheduled campaign:**

1. Click **Campaigns**.
2. Select a campaign and click **Control > Schedule** to initiate a campaign on schedule.

> [!NOTE]
> Note:
> 
> For a campaign to run on schedule, you must have specified a schedule in the Campaign Properties tab. For details on scheduling a campaign, refer to [Define Properties](/documentation/docs/vcc-define-campaign-properties).

## Pause a campaign

Pausing a campaign stops the campaign temporarily retaining calls in the queue. Calls in the queue continue to be offered to agents until completed. You can resume or abort a paused campaign.

**To pause a campaign:**

1. Select a campaign, and click **Control > Pause** to pause the campaign.
2. Click **Control > Resume** to resume the paused campaign.

## Purge a campaign

Purging a paused campaign aborts the campaign by flushing all calls in the queue. You can resume a purged campaign. Resuming feeds calls back to the queue.

**To purge a campaign:**

1. Select a campaign, and click **Control > Purge** to pause the campaign.
2. Click **Control > Resume** to resume the paused campaign.

Based on how a campaign is controlled, the campaign status changes accordingly. For details, refer to [Understand Campaign Status](/documentation/docs/vcc-understand-campaign-status).