---
title: "Create outbound phone codes"
slug: "content-create-outbound-phone-codes"
updated: 2026-07-23T10:06:38Z
published: 2026-07-23T10:06:38Z
canonical: "help.8x8.com/content-create-outbound-phone-codes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create outbound phone codes

**8x8 Contact Center** administrators create outbound codes in **8x8 Configuration Manager**. Creating an Outbound Phone Code list involves:

- Configuring properties of the code list.
- Defining individual codes.
- Translating codes to secondary languages (optional).
- Assigning codes to agent groups.

**Configure Outbound Phone Code Properties**

1. From the **Configuration Menu**, open **Outbound Phone Codes**.
2. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_plus_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A44Z&se=2026-11-03T23%3A18%3A44Z&sr=c&sp=r&sig=aeTT3VMkGk7whIYbK22XIINu9PSRw4vf0KhUDveSS2k%3D) or **Add** to create a new list. The Properties tab opens.
3. Enter the following properties. Some fields are required, while others are optional.

| Properties Options | Description |
| --- | --- |
| Active | Select the check box to put this code list into service. |
| Name (Required) | Enter a name for the new code list. |
| Description | Enter a brief description of the purpose of the code list. |
| Category | A category distinguishes multiple code lists, and attributes a code list to a specific group. For example, you can create categories for Sales, Support, Services, and more. You can then assign each code list to a particular category. In the Category list, do one of the following: - Choose **Edit Categories** to create a new code category. - Choose an existing code category. |
| Sort Order | Select the order in which the codes should appear in **8x8 Agent Console**: - **Manual** allows organizing the order of the codes manually. - **Automatic** organizes the codes alphabetically. |
| Admin Notes | Type information that enables administrators to understand the purpose of the code list. |
| Primary Language (Required) | Select a primary language in which the codes are written. This information is required to create a list. > [!NOTE] > Note: > > After saving the code list, you cannot change the Primary Language setting. |
| Secondary Language | Select the languages to translate the codes to. This option allows you to set up codes in languages other than English. |
4. Click **Save** to save the properties. The Codes tab opens.

**Define Outbound Phone Codes**

In the Codes tab, you can define individual status codes and assign them to an agent’s action or status change.

1. From the **Configuration Menu**, open **Outbound Phone Codes**.
2. Click to **Edit** an outbound phone code.
3. Go to the **Codes** tab and enter the required values. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgroutboundcodescodes00.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A44Z&se=2026-11-03T23%3A18%3A44Z&sr=c&sp=r&sig=aeTT3VMkGk7whIYbK22XIINu9PSRw4vf0KhUDveSS2k%3D)The following table summarizes the options under **Outbound Phone Codes > Codes**:
4. Repeat the above steps to create more codes.
5. Select **Save** to save the codes.

**Translate Outbound Phone Codes (Optional)**

The Translations tab allows you to translate codes from the primary language to the secondary language supported by **8x8 Contact Center**. You must specify a secondary language in the Properties tab to enable translation. This procedure is optional.

1. From the **Configuration Menu**, open **Outbound Phone Codes**.
2. Click to **Edit** a status code.
3. Go to the **Translations** tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgroutboundphonecodestranslationtab00.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A44Z&se=2026-11-03T23%3A18%3A44Z&sr=c&sp=r&sig=aeTT3VMkGk7whIYbK22XIINu9PSRw4vf0KhUDveSS2k%3D)
4. Select a code from the read-only list of codes in the **Translations** tab.
5. Select a secondary language to translate the code to. The following table summarizes the options under **Outbound Phone**:

| Translations Options | Description |
| --- | --- |
| Secondary Languages | Choose one of the secondary languages selected in the outbound codes Properties tab. When you select a secondary language, **8x8 Configuration Manager** changes the title of the **Menu Text** text entry area described later in this table. |
| Primary Language | Read-only list of outbound codes descriptions in the code's primary language. |
| Menu Text (secondary language ID) | In the **Secondary Languages** list, choose a secondary language, and type the string in that language. The **8x8 Agent Console** displays the menu code in the secondary language. |
| Report Text | In the **Secondary Languages** list, choose a secondary language, and type the string in that language. The **8x8 Agent Console** displays the report text in the secondary language. |
| Short Code | In the **Secondary Languages** list, choose a secondary language, and type the string in that language. The **8x8 Agent Console** uses the short code when displaying the codes' short identifier. |
| Active | Shows the **Active** list of outbound codes. |
6. Select **Save** to save the translated codes.

**Assign to Agents or Groups**

After creating the codes, choose the agent groups and specify individual agents within each group to assign the code list to. Use the Assignments tab for this purpose.

1. From the **Configuration Menu**, open **Outbound Phone Codes**.
2. Click to **Edit** a status code.
3. Go to the **Assignments** tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgroutboundcodesassignments.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A44Z&se=2026-11-03T23%3A18%3A44Z&sr=c&sp=r&sig=aeTT3VMkGk7whIYbK22XIINu9PSRw4vf0KhUDveSS2k%3D)
4. Select an agent group from the list. The list is assigned to your choice of agent groups.
5. Click **Save** to complete the code list definition.

> [!NOTE]
> Note:
> 
> An Outbound Phone Code list is not functional until activated and assigned.

### Edit and delete outbound phone codes

You can edit or delete existing code lists at any time.

**To edit an outbound phone codes list:**

1. From the **Configuration Menu**, open **Outbound Phone Codes**. A list of existing codes appears.
2. Select the code list you want to edit, and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_edit_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A44Z&se=2026-11-03T23%3A18%3A44Z&sr=c&sp=r&sig=aeTT3VMkGk7whIYbK22XIINu9PSRw4vf0KhUDveSS2k%3D).
3. Navigate through the tabs to make the desired changes.
4. **Save** your changes.

**To delete an existing status code list:**

1. From the **Configuration Menu**, open **Outbound Phone Codes**. A list of existing codes appears.
2. Select a code list from the list, and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_delete_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A44Z&se=2026-11-03T23%3A18%3A44Z&sr=c&sp=r&sig=aeTT3VMkGk7whIYbK22XIINu9PSRw4vf0KhUDveSS2k%3D). You are prompted to confirm your action.
3. Click **OK** to delete the list.

> [!NOTE]
> Note:
> 
> You cannot recover a deleted list.