---
title: "Download Recent Calls"
slug: "content-download-recent-calls"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/content-download-recent-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Download Recent Calls

> [!NOTE]
> Note:
> 
> The Customer Experience (CEX) and Post-Call Survey (PCS) Analytics application has reached end of life. Starting August 20th, 2025, CEX/PCS will no longer be available as a standalone product. For more information, refer to this [Help Center article](https://support-portal.8x8.com/helpcenter/viewArticle.html).

You can not only filter by channel, queue, agents, etc. and view the details of your most recent calls, but also download it on PDF or Excel and save for future references.

**To download your Recent Calls:**

1. In the **Customer Experience** dashboard, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_RecentCalls_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D) to open **Recent Calls**.
2. Apply the desired filters and click **Submit**. The search results appear on the right. For details, see our content on [available filters for Recent Calls](/documentation/docs/content-download-recent-calls#filters-recent-calls).

> [!NOTE]
> Note:
> 
> For a faster search, [save your filters](/documentation/docs/content-download-recent-calls#save-search) and apply them the next time you need.
3. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-ColumnSettings_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D) to show or hide **Column Settings**. For details see our information in [Column Settings](/documentation/docs/content-download-recent-calls#column-settings).
4. For a quick search in the Recent Calls tab, use the free-text search capability. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Agt-CE-RecentCalls03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D)
5. The data appears according to the tenant’s default timezone. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-Timezone.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D) and click to change the timezone. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CE-TimeZone01.gif?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D)
6. To refresh the filtering results, click **Reset**.

> [!NOTE]
> Notes:
> 
> -The **Reset** button only refreshes your current search. For a new search, click **Reset**, enter your search criteria, and click **Submit**. If you do NOT select a filter, today's date and time from midnight (00:00) to your current time is automatically selected. If you do NOT select a specific IVR script, all scripts used during the time period is included in the report. -If you choose to save your search filters, remember to set the ending time till the end of the day (for example, select 23:45, or type 23:59 manually) to include all calls in that day.
7. To start a fresh search:
  1. Click **Reset**.
  2. Click **OK** for confirmation.
  3. Enter new search filters, and click **Submit**.
8. For more actions:
  - Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-Print_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D) or ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-Excel.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D) to download your results with today's date and time stamp. The timezone changes are also reflected in these reports.
  - Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-Logout_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D) to log out of **Customer Experience**.
  - Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-ViewCallFlow_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D) under **Actions** to see [Call Flow](/documentation/docs/content-access-call-flow) and more information about each individual call.