---
title: "FAQ for 8x8 Work for Salesforce"
slug: "content-faq-for-8x8-work-for-salesforce"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/content-faq-for-8x8-work-for-salesforce"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ for 8x8 Work for Salesforce

Check out the following questions frequently asked by our customers, and our responses for them.

**Screen pop fails in Salesforce integration with 8x8 Work.**

Screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites. Try the following fixes:

- Clear your browser cache.
- Enable browser pop-ups.
- Add URLs as trusted domains.

**How do I clear my Chrome browser cache?**

1. Click to open the menu from the top-right corner of your browser.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings01a.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A32Z&se=2026-11-03T22%3A52%3A32Z&sr=c&sp=r&sig=M%2FARTvnKi0thanpMfmbPnsvrWNOt5umeuB1HCCZYkDc%3D)
2. Go to **Settings**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings01.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A32Z&se=2026-11-03T22%3A52%3A32Z&sr=c&sp=r&sig=M%2FARTvnKi0thanpMfmbPnsvrWNOt5umeuB1HCCZYkDc%3D)
3. Click **Show Advanced Settings** link at the bottom of the page.
4. Go to **Privacy > Clear browsing data**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings02.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A32Z&se=2026-11-03T22%3A52%3A32Z&sr=c&sp=r&sig=M%2FARTvnKi0thanpMfmbPnsvrWNOt5umeuB1HCCZYkDc%3D)
5. Select the following options from the list:
  - **Cookies and other site and plugin data.**
  - **Cached images and files.**

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings02b.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A32Z&se=2026-11-03T22%3A52%3A32Z&sr=c&sp=r&sig=M%2FARTvnKi0thanpMfmbPnsvrWNOt5umeuB1HCCZYkDc%3D)
6. Click **Clear Browsing Data**.

**How do I allow pop-ups in my Chrome browser?**

1. Click to open the menu from the upper right hand corner of your browser.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings01a(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A32Z&se=2026-11-03T22%3A52%3A32Z&sr=c&sp=r&sig=M%2FARTvnKi0thanpMfmbPnsvrWNOt5umeuB1HCCZYkDc%3D)
2. Go to **Settings**.
3. Click **Show Advanced Settings** at the bottom of the page.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings01(1).png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A32Z&se=2026-11-03T22%3A52%3A32Z&sr=c&sp=r&sig=M%2FARTvnKi0thanpMfmbPnsvrWNOt5umeuB1HCCZYkDc%3D)
4. Under Privacy, select **Content settings**.
5. Under Plug-ins, click **Manage exceptions**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ChromeSettings04.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A32Z&se=2026-11-03T22%3A52%3A32Z&sr=c&sp=r&sig=M%2FARTvnKi0thanpMfmbPnsvrWNOt5umeuB1HCCZYkDc%3D)
6. Enter the **Salesforce** domain address.
7. Select **Allow** from the drop-down list.
8. Click **Done**.

**How do I add URLs as trusted domains?**

Check with your IT administrator to see if your company has blocked the URL domain for the 8x8 cluster. Your company's IT may have configured the router or changed the registry to block some websites. If so, you must allow or add the 8x8 URL domain `https://voapi.8x8.com`.

**What if Search does not return any results?**

If Search does not return any results, it may be because you do not have access to several entities in **Salesforce**:

Entity: **Contact**

Fields: Phone, MobilePhone, HomePhone, AssistantPhone, OtherPhone, Fax

Entity: **Account**

Fields: Phone, Fax

Entity: **Lead**

Fields: Phone, MobilePhone, Fax

> [!NOTE]
> Note:
> 
> If you are an agent, contact your administrator.