---
title: "Integrate with External CRM"
slug: "content-integrate-with-external-crm"
updated: 2026-07-22T15:10:26Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/content-integrate-with-external-crm"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate with External CRM

**8x8 Contact Center** offers integration capabilities with local and external Customer Resource Management (CRM) systems. Integrating with an **External CRM** enables you to expand the capabilities of **8x8 Contact Center** CRM, and to incorporate your existing CRM system data into your tenant's interaction processing workflow. The integration supports voice and chat channels, allowing you to access data from **External CRM** through an integrated **8x8 Agent Console**.

**8x8 Contact Center** provides out-of-the-box integration with:

- **NetSuite**
- **Salesforce**
- **Zendesk**
- **Microsoft Dynamics**
- **Local CRM**

Additionally, **8x8 Contact Center** supports custom integration with your CRM.

**8x8 Contact Center**’s ability to integrate with **External CRM** offers the following benefits:

- Provides out-of-the-box integration with minimal configuration.
- Increases agent productivity with integrated one-click dialing out of the CRM application.
- Informs an agent about the caller by popping the caller's account information to the agent as soon as a call is offered to an agent.

## Features

The CRM integration allows you to perform your CRM account activities using the integrated **8x8 Agent Console** with the following features:

- Multimedia interaction support
- Fully integrated **8x8 Agent Console**
- Complete Telephony Integration
- **Single Sign-On** functionality
- Visibility to queue status and agent presence
- Availability of custom landing pages
- Customer CRM records appear via **screen pop** during inbound interactions
- Integrated Chat Management
- Ability to save chat transcripts
- Ability to use **click-to-dial** directly from native **Salesforce** account
- Ability for agents to toggle between **8x8 Agent Console** and CRM accounts
- Support for **screen pop** for outbound campaign calls
- Support for **screen pop** for **web callback** transactions
- Creates Auto Logs for all transactions automatically

The core feature set is common to all CRMs supported by integration, but varies slightly.