---
title: "Overview: 8x8 Work for ServiceNow"
slug: "content-overview-8x8-work-for-servicenow"
updated: 2026-07-23T10:06:34Z
published: 2026-07-23T10:06:34Z
canonical: "help.8x8.com/content-overview-8x8-work-for-servicenow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview: 8x8 Work for ServiceNow

The **8x8 Work for ServiceNow** integration brings your enterprise phone communications directly into your **ServiceNow** dashboard. You can interact with your customers via phone without having to switch to another calling app.

When you receive an inbound call, the integration is able to determine if the caller is an existing **ServiceNow** user by searching your **ServiceNow** database. If a match is found, the corresponding record about the caller pops up on your screen enabling you to reference historical information during your telephone conversation.

When you place an outbound call, an existing user match in the **ServiceNow** database is displayed. You can reference historical information about your interactions with the call recipient in order to better inform your conversation.

The **ServiceNow** Incident Report (or call log) enables you to input all the important notes and information which you have gathered during your conversation with the user. By integrating with **ServiceNow**, you can use **8x8 Work** call control and recording features, as well as voicemail and chat.

## Features

Using **8x8 Work for ServiceNow**, you can:

- Quickly search and make calls to your users in the **ServiceNow** directory.
- Manage your phone calls using the **8x8 Work** integration with the **ServiceNow** console.
- Be prepared for calls by previewing matching caller historical information.
- Record and access live conversations for data monitoring of agent-customer interactions using **8x8 Work** apps.
- Transfer or merge calls to your contacts.

## Requirements

- Login access to an **8x8 Work** extension
- Login access to **8x8 Work**
- Login access to a **ServiceNow** account
- Google Chrome browser

## Supported CRM objects

The **8x8 Work for ServiceNow** integration supports the **Users** CRM object.

## Before you begin

In order to use Google Chrome with the integration, 8x8 recommends configuring the Chrome browser settings to allow pop-ups and to also whitelist the 8x8 cloud domain URL.

**To prepare Chrome for the integration:**

1. Go to Chrome browser settings.
2. Search for pop-up settings and select the **Pop-up and redirects** setting.
3. Click **Add** and enter <[https://cloud8.8x8.com](https://cloud8.8x8.com/)> to the list of allowed sites.