---
title: "Tour the interface"
slug: "content-tour-the-interface"
updated: 2026-07-24T11:05:08Z
published: 2026-07-24T11:05:08Z
canonical: "help.8x8.com/content-tour-the-interface"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tour the interface

> [!NOTE]
> Note:
> 
> The Customer Experience (CEX) and Post-Call Survey (PCS) Analytics application has reached end of life. Starting August 20th, 2025, CEX/PCS will no longer be available as a standalone product. For more information, refer to this [Help Center article](https://support-portal.8x8.com/helpcenter/viewArticle.html).

The 8x8 Contact Center Customer Experience application allows agents to access specific call details the agent is involved in.

- [Recent Calls](/documentation/docs/content-access-recent-calls) allows agents to search for the past and recent call details in real time based on the date range filter. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Agt-CE-CusExpMain01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A11Z&se=2026-11-03T23%3A38%3A11Z&sr=c&sp=r&sig=I7F5cWEI07Dcgjy9b9vfNcMU25LeMonNWOw3mJ1WLJg%3D)
- [**Digital Channels**](/documentation/docs/content-access-digital-channels-report): Access reports and visualize the customer’s interaction flow for digital interactions. Customize the report using filters and download it for easy access and sharing

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/agt-ce-digital-channels-report.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A11Z&se=2026-11-03T23%3A38%3A11Z&sr=c&sp=r&sig=I7F5cWEI07Dcgjy9b9vfNcMU25LeMonNWOw3mJ1WLJg%3D)

**Customer Experience** can be accessed via **8x8** Agent Console. Go to **Customer Experience** to see the dashboards.

8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions.