---
title: "Troubleshooting"
slug: "content-troubleshooting"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/content-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

Try the following troubleshooting procedures to resolve the most common integration issues:

**Search does not return any results.**

If Search does not return any results, it may be because you do not have access to several entities in the CRM integration:

Entity: **Contact**

Fields: Phone, MobilePhone, HomePhone, AssistantPhone, OtherPhone, Fax

Entity: **Account**

Fields: Phone, Fax

Entity: **Lead**

Fields: Phone, MobilePhone, Fax

> [!NOTE]
> Note:
> 
> If you are an agent, contact your administrator.

**My **screen pop** fails in CRM integration.**

A **screen pop** failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

- [Clear cache](/documentation/docs/faq#clear-cache)
- [Enable pop-up browsers](/documentation/docs/faq#how-do-i-allow-popup-browser-windows)
- [Add URLs as trusted domains](/documentation/docs/faq#add-url)
- [Enable Chatter settings](/documentation/docs/faq#chatter)