---
title: "Create and send a new email from the Control Panel"
slug: "create-and-send-a-new-email-from-the-control-panel"
updated: 2026-07-23T10:07:21Z
published: 2026-07-23T10:07:21Z
canonical: "help.8x8.com/create-and-send-a-new-email-from-the-control-panel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and send a new email from the Control Panel

As an agent, you have the option to reach out to customers via email. Let’s say you are notified that one of your customers has an outstanding invoice. You can create and send a payment reminder email with a few simple clicks.

**To create and send an email:**

1. In the **Control Panel**, click **Add interactions** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-add-interactions_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A25Z&se=2026-11-03T23%3A40%3A25Z&sr=c&sp=r&sig=YNaDB11Wnqt226cDVKmAZ14XyUEUhA0RFniM%2BYHCJ%2Fs%3D).
2. Select **Email**. Your status changes to **Busy**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/create-new-email.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A25Z&se=2026-11-03T23%3A40%3A25Z&sr=c&sp=r&sig=YNaDB11Wnqt226cDVKmAZ14XyUEUhA0RFniM%2BYHCJ%2Fs%3D)
3. In the **New Email** panel, fill in the required fields:
  1. **From**: Select an email address that the recipient will see.
  2. **To**/**Cc**/**Bcc**: The email address of the recipient(s).

> [!NOTE]
> Notes:
> 
> - The system suggests matches from your contact directory when you start typing. - The **To** field supports only one email address. The **Cc** and **Bcc** fields support multiple contacts.
  3. **Subject**: Use to add a description to highlight what the email is about.
4. Click **Compose**.
5. Type your message.

> [!NOTE]
> Note:
> 
> You can use the features at the bottom of the panel to add your signature, attach files, or access the knowledge base.
6. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-send_21x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A25Z&se=2026-11-03T23%3A40%3A25Z&sr=c&sp=r&sig=YNaDB11Wnqt226cDVKmAZ14XyUEUhA0RFniM%2BYHCJ%2Fs%3D) to send the email.
7. Click **Wrap up**.

> [!NOTE]
> Note:
> 
> If post-processing times out your status will change to **Available**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/create-send-new-email.gif?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A25Z&se=2026-11-03T23%3A40%3A25Z&sr=c&sp=r&sig=YNaDB11Wnqt226cDVKmAZ14XyUEUhA0RFniM%2BYHCJ%2Fs%3D)