---
title: "Create chat queues"
slug: "create-chat-queues"
updated: 2026-07-22T15:15:27Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/create-chat-queues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create chat queues

**8x8 Contact Center** supports chat media, allowing agents to process chat interactions with its customers in a timely manner similar to processing phone calls. Chat interactions directed to your contact center enter a chat queue. In turn, the queue offers these interactions to its members based on their skill set and availability.

Configuring a chat queue in **8x8 Configuration Manager** involves:

- [Defining chat queue properties](/documentation/docs/content-define-chat-queue-properties)
- [Assigning chat queue members](/documentation/docs/content-assign-chat-queue-members)
- [Configuring chat queue greetings](/documentation/docs/content-configure-chat-queue-greetings-via-icr)
- [Setting up chat queue message priority](/documentation/docs/content-set-up-chat-queue-message-priority)
- [Defining chat queue SLA](/documentation/docs/content-define-chat-queue-sla)
- [Configuring chat queue email fallback](/documentation/docs/content-configure-chat-queue-email-fallback)