---
title: "Contact Center for Custom CRM for Administrators overview"
slug: "customcrmintegrationconfiguration-overview"
updated: 2026-07-28T12:39:37Z
published: 2026-07-28T12:39:37Z
canonical: "help.8x8.com/customcrmintegrationconfiguration-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Center for Custom CRM for Administrators overview

**8x8 Contact Center** offers multichannel integration with the CRM of your choice, allowing you to set up quickly and combine the benefits of your CRM with the capabilities of **8x8 Contact Center**. The integration supports communication with customers via channels, allowing you to access data from your CRM through an integrated **8x8 Agent Workspace**. **8x8 Contact Center** provides key information about each customer interaction, giving you insight into the full customer experience, and allowing you to access detailed records of communications with each customer.

During an inbound interaction, **8x8 Contact Center** tracks if the caller is an existing user by searching CRM records and presenting the matching record for preview by agents. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

**8x8 Contact Center**’s custom **screen pop** integration with your CRM offers the following benefits:

- Out-of-the-box integration with minimal custom development work
- Increased agent productivity with integrated one-click dialing
- Tools that help provide agents with up-to-date information and knowledgeable service

## Features

The integration with **8x8 Contact Center** offers the following features:

- Take advantage of multimedia interaction for flexible communications.
- Use integrated functionality with **8x8 Agent Workspace**.
- Save chat transcripts for better record-keeping.
- Click-to-dial directly from the native CRM account.
- View **screen pop** of the customer’s CRM record during inbound and outbound interactions.
- View **screen pop** for **web callback** interactions.

## Audience

This guide is intended for developers involved in setting up custom CRM integration with **8x8 Contact Center**.

## Requirements

- Subscription to Standard, or Pro, or Premier **8x8 Contact Center** package; for details, refer to [https://www.8x8.com/call-center/service-plans](https://www.8x8.com/call-center/service-plans)
- Support for Web Service API from third-party CRM