---
title: "Designing a Chat Invitation"
slug: "designing-a-chat-invitation"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/designing-a-chat-invitation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Designing a Chat Invitation

A chat invitation serves to proactively invite website visitors to a chat. You can program the chat invitation to present to the visitors after they have spent some time on the website. 8x8 Chat Design offers a default chat invitation for use. To create a custom chat invitation, you can build a new invitation from scratch or copy a default invitation and make desired changes.

**To create a custom chat invitation:**

1. Log in to **8x8 Configuration Manager**.
2. Navigate to **Chat Design**.
3. Select **Invitation** tab.
4. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/iconPlus_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A22Z&se=2026-11-03T23%3A58%3A22Z&sr=c&sp=r&sig=DEpBUMKlPNSfQecQhO3UHdPvkWf6%2F2h3c351mz06vRU%3D) or **Add New Invitation** link.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CfgMgrChatInvitation01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A22Z&se=2026-11-03T23%3A58%3A22Z&sr=c&sp=r&sig=DEpBUMKlPNSfQecQhO3UHdPvkWf6%2F2h3c351mz06vRU%3D)
5. Enter **Name** and **Description** for the new chat invitation.
6. Add or change the user interface elements of the invitation by selecting the desired details.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CfgMgrChatInvitation02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A22Z&se=2026-11-03T23%3A58%3A22Z&sr=c&sp=r&sig=DEpBUMKlPNSfQecQhO3UHdPvkWf6%2F2h3c351mz06vRU%3D)![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CfgMgrChatInvitation03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A22Z&se=2026-11-03T23%3A58%3A22Z&sr=c&sp=r&sig=DEpBUMKlPNSfQecQhO3UHdPvkWf6%2F2h3c351mz06vRU%3D)
7. When you are satisfied with look and feel of the invitation form, click **Save**.