---
title: "Configure chat channel properties"
slug: "configure-chat-channel-properties"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/configure-chat-channel-properties"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure chat channel properties

Configuring a chat channel in **8x8 Contact Center** involves:

- [Configuring chat channel properties](/documentation/docs/content-configure-chat-channel-properties#chat-ch-properties).
- [Creating a chat script to define chat flow](/documentation/docs/content-create-a-chat-script).

To configure properties for a chat channel, you must specify the channel name, description, and chat script. A chat script defines the chat behavior from the time a website visitor enters the website, and initiates and completes a chat. Use **Channels > Chat > Properties** to specify the primary properties of the chat channel.

**To configure chat channel properties:**

1. From the **Configuration Menu**, open **Channels**.
2. Go to the **Chat** tab.
3. In the list of chat channels, click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_edit_18x18.png?sv=2026-02-06&spr=https&st=2026-10-29T14%3A58%3A47Z&se=2026-10-29T15%3A58%3A47Z&sr=c&sp=r&sig=D7YUusGMynvNks1BLN4iLfKlSvBYIBlowRHh%2BqbyVeU%3D) to edit, or ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_plus_18x18.png?sv=2026-02-06&spr=https&st=2026-10-29T14%3A58%3A47Z&se=2026-10-29T15%3A58%3A47Z&sr=c&sp=r&sig=D7YUusGMynvNks1BLN4iLfKlSvBYIBlowRHh%2BqbyVeU%3D) to add a new chat channel. The **Properties** tab opens. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrchatchannelsproperties01.png?sv=2026-02-06&spr=https&st=2026-10-29T14%3A58%3A47Z&se=2026-10-29T15%3A58%3A47Z&sr=c&sp=r&sig=D7YUusGMynvNks1BLN4iLfKlSvBYIBlowRHh%2BqbyVeU%3D)
4. Enter or select values for the channel. The following table summarizes the options under **Channels > Chat > Properties**:

| Chat Channel Property | Description |
| --- | --- |
| Channel type | Read-only reminder of the type of channel. |
| Name | Type the name of this chat channel. **8x8 Agent Console** displays the channel name when the agent receives an email. |
| Description | Enter a summary or purpose of the chat channel. |
| Chat Script | If you have already defined a chat script, select the script from the list. If not, proceed to save the properties without a chat script. Next, create a chat script and add the channel you just created. For details on chat scripts, refer to [Create a Chat Script](/documentation/docs/content-create-a-chat-script). The script defines the chat behavior from the time a website visitor enters the website, and initiates and completes a chat. |
| This Channel is enabled | Select to enable this chat channel for service. Enable a channel only after your contact center is ready to receive interactions on the channel. |
5. Click **Save**.