---
title: "8x8 Engage automatic statuses"
slug: "engage-8x8-engage-automatic-statuses"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/engage-8x8-engage-automatic-statuses"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Engage automatic statuses

> [!WARNING]
> Important!
> 
> If you're an 8x8 Engage user provisioned in both the 8x8 Work apps and the 8x8 Contact Center (CC) app:
> 
> - You can access and use the 8x8 Work apps.
> - You cannot access the 8x8 Agent Workspace app. As a result, your CC status changes automatically due to the lack of 8x8 Agent Workspace access. **Call Queues behavior**:
> - If your status in the 8x8 Work apps is **Available**, **Busy**, **Away**, or **Invisible**, you can still receive CC queue calls.
> - If your status is set to **Do Not Disturb** in the 8x8 Work apps, your CC status is automatically set to **Working Offline** and you will not receive queue calls.

When the user activates an endpoint (such as signing into their user app desktop/web/mobile or SIP registers a desk phone), their Uc and CC statuses become **Available**, and they can take calls from their assigned and enabled CC call queues.

| Status seen in the **8x8 Work** apps | Status seen in **8x8 Analytics for Contact Center** and **8x8 Supervisor Workspace** | Description |
| --- | --- | --- |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusAvailable_22x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**Available** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusAvailable_22x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**Available** | - The 8x8 Engage user can receive new interactions and access all features. - The user can use tools while waiting for a new interaction. - Automatically activates CC **OnCall** status if the user accepts an incoming interaction. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_StatusDND_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D) **Do not disturb** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusOffline_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D) **Working offline** | - The 8x8 Engage user cannot receive new interactions, but all the features are enabled and accessible. - Automatically activates the CC **Working offline** status if the user rejects a CC queue call, which is then sent back to the queue (not the user-configured UC call forwarding rules). This status stays for 10 seconds (configurable per user). After that, the status switches to **Available**, allowing queue calls to be retried to this user. - Automatically activates the CC **OnBreak** status if the user misses a CC queue call, which is then sent back to the queue (not the user-configured UC call forwarding rules). This status stays for 10 seconds (configurable per user). After that, the status switches to **Available**, allowing queue calls to be retried to this user. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusBusy_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**Busy** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusAvailable_22x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D) **Available** | - The 8x8 Engage user can receive new interactions and access all features. - The user can use tools while waiting for a new interaction. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusOnCall_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**On Call** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusOnCall_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**OnCall** | - The 8x8 Engage user cannot receive new interactions. - Automatically activates CC **OnCall** status if the user accepts an incoming interaction. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusAway_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**Away** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusAvailable_22x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**Available** | - The 8x8 Engage user can receive new interactions and access all features. - The user can use tools while waiting for a new interaction. - Automatically activates CC **Available** status if the user is away. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusOffline_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**Invisible** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusAvailable_22x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**Available** | - The 8x8 Engage user can receive new interactions and access all features. - The user can use tools while waiting for a new interaction. - Automatically activates CC **Available** status if the user is invisible. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusOffline_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**Offline** | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusOffline_17x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A03Z&se=2026-11-03T21%3A24%3A03Z&sr=c&sp=r&sig=Vj1eYcuZQZh0HIv79NtxmxZXmlx3ydkTqXqvQgq8BnA%3D)**Logged Out** | - The 8x8 Engage user is logged out of the 8x8 Engage and receives no interactions. - Automatically activates CC **Logged out** status if the user is offline. |