---
title: "Enhanced Channels and Scripts"
slug: "enhanced-channels-and-scripts"
updated: 2026-07-23T10:07:17Z
published: 2026-07-23T10:07:17Z
canonical: "help.8x8.com/enhanced-channels-and-scripts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enhanced Channels and Scripts

**Enhanced Usability**: Channels are grouped by media in separate tabs. With this improvement, you can track your channels easily.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/VCCP_Channles01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A43Z&se=2026-11-03T23%3A18%3A43Z&sr=c&sp=r&sig=yeNlb%2FQpezTWG1H5hv7ARnhtdA%2BOHwR23WPRGEOnVhM%3D)

Please note that we have introduced a few new fields and renamed a few more in the **Channels** tab.

### What are the new fields?

- **Type**: Indicates if this is a service channel or an agent channel.
- **PBX Number**: This is the system assigned number used for **agent-to-agent** dialing. Channels linked to agents will get a PBX number on migration. Adding and linking a new channel to an agent - adds the PBX number to the channel.
- **Calling Name Display**: Refers to the calling name display.
- **Script Name Public Number**: Indicates the IVR script associated with the agent public number. Directs external callers to the agent.
- **Script Name PBX Number**: Indicates the IVR script associated with agent's PBX number for **agent-to-agent** dialing.

### What are the renamed fields?

- *Enabled* is renamed to *Status*: Indicates if the channel is enabled.
- *Phone Number* is renamed to *Public Number*: Indicates the phone number or the DID of the channel.

## Enhancements in Scripts

**Enhanced Usability**: Scripts are grouped by media in separate tabs.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/VCCP_Scripts01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A43Z&se=2026-11-03T23%3A18%3A43Z&sr=c&sp=r&sig=yeNlb%2FQpezTWG1H5hv7ARnhtdA%2BOHwR23WPRGEOnVhM%3D)

### New default scripts

We have introduced two new default scripts that allow direct agent routing.

- **Default Script for an agent public number**: This script directs external callers to agents assigned to the channels.
- **Default Script for an agent PBX number**: This script supports **agent-to-agent** dialing.

Additionally, you have a default script for service channels.