--- title: "Enhanced Chat Editor and FAQs" slug: "enhanced-chat-editor-and-faqs" updated: 2026-07-23T10:06:43Z published: 2026-07-23T10:06:43Z canonical: "help.8x8.com/enhanced-chat-editor-and-faqs" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Enhanced Chat Editor and FAQs We have enhanced our Chat editor and FAQ for 8x8 **8x8 Contact Center** chat channel. The chat editor in **(Undefined variable: 8x8VariablesSet.AgtConsole)** allows you to insert rich media FAQs directly into the messages and share with customers during a chat interaction. Alternatively, you can insert them as a link to HTML content. The chat editor supports regular text formatting, images, and links. To insert an FAQ response during a live chat, go to **Help > FAQ** from the **Control Panel** menu, search for relevant information, and click **Send** in the live chat. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/rich-chat-editor01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A00Z&se=2026-11-03T23%3A19%3A00Z&sr=c&sp=r&sig=6yQ4Oz9fVwvLyM%2FcNZrUdvMyvHuGzKz8JpCoMj0ctsc%3D) > [!NOTE] > Note: > > Tables and more complex HTML elements or content are not supported by the editor, and will always be inserted into the chat as a link to the HTML content. ## HTML Tags in Chat Editor | Type | HTML Tags | | --- | --- | | Supported tags (inserted directly) | - Text Formatting:
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