---
title: "Enhanced Email Attachments"
slug: "enhanced-email-attachments"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/enhanced-email-attachments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enhanced Email Attachments

We have made the following enhancements to the email attachments in **Local CRM**:

- Increased limitation on the size of attachments from 12 MB to 20 MB.
- Ability to add email attachments already linked to the case or linked to the follow-ups while replying to or forwarding the email.
- Removed limitation on the number of attachments as long as they do not exceed 20 MB. Earlier, we were limited to five attachments.

**To send an email with attachments:**

1. **Accept** an incoming email.
2. Review the email and click **Reply**.
3. Select from Reply, Reply All, or Forward options and craft your response.
4. In the **Attachment** section:
  - Click **Select files from cases/follow-ups**. A list of attachments linked to the case and/or follow-ups is displayed. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/AgtEmailAttachs01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A28%3A53Z&se=2026-11-04T00%3A28%3A53Z&sr=c&sp=r&sig=NVkzxq0Q1jX4cYpCNAmZzLOwrZswJH1rtL1Uomoh19M%3D)OR
  - Click **Attach files or drop files here** to select a file from your computer.
5. Select the desired attachments.

> [!NOTE]
> Note:
> 
> The combined size of the attachments must not exceed 20 MB.
6. Click **Send**.