---
title: "Enhanced Pull Emails"
slug: "enhanced-pull-emails"
updated: 2026-07-23T10:07:25Z
published: 2026-07-23T10:07:25Z
canonical: "help.8x8.com/enhanced-pull-emails"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enhanced Pull Emails

The administrator can prevent agents from deleting the pending emails by disabling this option in **8x8 Configuration Manager** for each individual agent. By default, agents have the privileges to delete pending emails.

## How to Set Up?

1. Log in to **8x8 Configuration Manager**.
2. Navigate to **Agents**.
3. Locate the agent and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-Pencil_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A06Z&se=2026-11-03T23%3A38%3A06Z&sr=c&sp=r&sig=VAv2UbWtOavhE0OV2iPYHbm5K9Mhpue%2BN6OFHf6KPMM%3D) or edit.
4. Go to **General** tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/PullEmaiDeletel01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A06Z&se=2026-11-03T23%3A38%3A06Z&sr=c&sp=r&sig=VAv2UbWtOavhE0OV2iPYHbm5K9Mhpue%2BN6OFHf6KPMM%3D)
5. Clear **Allow agent to Delete pending e-mails** check box. Disabling this feature prevents agents from deleting pending emails in **(Undefined variable: 8x8VariablesSet.AgtConsole)**.
6. Click **Save**.

## In (Undefined variable: 8x8VariablesSet.AgtConsole)

You can observe the following behavior as an agent:

By default, agents can delete pending emails in **(Undefined variable: 8x8VariablesSet.AgtConsole)**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/PullEmailDelete02.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A06Z&se=2026-11-03T23%3A38%3A06Z&sr=c&sp=r&sig=VAv2UbWtOavhE0OV2iPYHbm5K9Mhpue%2BN6OFHf6KPMM%3D)

With the new enhancement, however, agents can be prevented from deleting pending emails:

1. Log in to **(Undefined variable: 8x8VariablesSet.AgtConsole)**.
2. Navigate to the **Status** tab under the **Control Panel**.
3. Click **Email Pull** to pull emails from the agent's queue in the **Control Panel**. The Pending Emails page appears. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/PullEmailDelete03.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A06Z&se=2026-11-03T23%3A38%3A06Z&sr=c&sp=r&sig=VAv2UbWtOavhE0OV2iPYHbm5K9Mhpue%2BN6OFHf6KPMM%3D)
4. Click an email to open. Notice that you cannot select or delete any email.