---
title: "Enhanced Usability of  Co-browsing"
slug: "enhanced-usability-of-co-browsing"
updated: 2026-07-23T10:06:53Z
published: 2026-07-23T10:06:53Z
canonical: "help.8x8.com/enhanced-usability-of-co-browsing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enhanced Usability of  Co-browsing

With **Co-browsing**, you offer live, hands-on assistance to customers, take control of their cursor, and demonstrate how to perform the action while the customer observes. Via co-browsing, you can securely connect to remote computers, access, and troubleshoot problems over the **8x8 Contact Center** platform. For details, see our content on [**Co-browsing**.](/documentation/docs/about-8x8-co-browsing)

Customers, who use 8x8 **Co-browsing** for remote assistance, can now enjoy better usability with the following enhancements:

- A refreshed user interface.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Co-browsing01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A16Z&se=2026-11-04T00%3A01%3A16Z&sr=c&sp=r&sig=Q3rlmzSZNznqBO8q%2Ba9oFGPIGzQOM8TklcN%2FYxNj31o%3D)
- A more obvious way to close the co-browsing session for agents. The new **Close session** button replaces the X button.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Co-browsing02.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A16Z&se=2026-11-04T00%3A01%3A16Z&sr=c&sp=r&sig=Q3rlmzSZNznqBO8q%2Ba9oFGPIGzQOM8TklcN%2FYxNj31o%3D)
- Better visibility to the status of co-browsing session on customer side.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Co-browsing04.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A16Z&se=2026-11-04T00%3A01%3A16Z&sr=c&sp=r&sig=Q3rlmzSZNznqBO8q%2Ba9oFGPIGzQOM8TklcN%2FYxNj31o%3D)
- The auto-minimized status window allows the customer to keep an eye on the status of the shared screen at all times. The customer can move the status window to the desired location while in a live session.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Co-browsing03.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A16Z&se=2026-11-04T00%3A01%3A16Z&sr=c&sp=r&sig=Q3rlmzSZNznqBO8q%2Ba9oFGPIGzQOM8TklcN%2FYxNj31o%3D)
- Agents receive feedback when the co-browsing session is interrupted, or takes time to load.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Co-browsing05.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A16Z&se=2026-11-04T00%3A01%3A16Z&sr=c&sp=r&sig=Q3rlmzSZNznqBO8q%2Ba9oFGPIGzQOM8TklcN%2FYxNj31o%3D)