---
title: "Enhanced Voicemail Email Notification"
slug: "enhanced-voicemail-email-notification"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/enhanced-voicemail-email-notification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enhanced Voicemail Email Notification

The voicemail email notification now provides the transaction ID, allowing you to track the queued voicemails better. An email notification for a voicemail is generated as a result of:

- **Voicemail Queue Notification:** When a caller leaves a voicemail via a voicemail queue, an email notification is sent to the email address configured for the voicemail queue.
- **IVR Settings for Voicemail:** A voicemail being sent to an agent from the voicemail queue. The agent requests an email to be sent to the agent.
- **Transferring to Agent Voicemail:** A voicemail being sent to an agent after the caller calls and leaves a voicemail in the agent’s voice box.

Additionally, you can retrieve the following information from a voicemail notification sent by email:

- Tenant name
- Cluster ID
- Phone queue ID
- Voicemail queue ID
- Calling name
- Interaction GUID of the inbound phone queue
- Transaction ID of the inbound phone interaction
- Voicemail begin offset
- Filename
- Agent name
- Voicemail retrieval delay

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/EnhancedVMEmailNotification01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A08Z&se=2026-11-03T23%3A19%3A08Z&sr=c&sp=r&sig=urdeglpvg7k%2Fs0ppveBPmOmPTKguA39RFMMK9SSd3ac%3D)

To configure voicemail notification, go to **Queues/Skills > Voicemail Queue > Notification** and select the **Enabled** checkbox. You can enter more than one email address for the notification. See [Configure Voicemail Notification](/documentation/docs/configure-voicemail-notification) for more information.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/EnhancedVMEmailNotification.gif?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A08Z&se=2026-11-03T23%3A19%3A08Z&sr=c&sp=r&sig=urdeglpvg7k%2Fs0ppveBPmOmPTKguA39RFMMK9SSd3ac%3D)