---
title: "Example of a CRM trigger"
slug: "example-of-a-crm-trigger"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/example-of-a-crm-trigger"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Example of a CRM trigger

The following **8x8 Contact Center** example illustrates a trigger specification in **8x8 Configuration Manager** by going to Integration > CRM Trigger tab.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/cfgmgrintegrationcrmtriggerstab01.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A02Z&se=2026-11-03T23%3A39%3A02Z&sr=c&sp=r&sig=F7H7KWors%2FqS4x8LgnwtUJYpkPF1H9z39utpNBheKtE%3D)

In the above image:

- <myServer.net> specifies a valid HTTPS server
- <acct_add.php> specifies a PHP script that creates a log file of the account ID written to myfile.txt

The following example shows a PHP script invoked by the **8x8 Contact Center** CRM trigger illustrated in the above image.

```php
/* acct_add.php – log creation of new accounts*/

<?

if(is_file('myfile.txt')) {

  $fp = fopen('myfile.txt','a+');

}

else {

  $fp = fopen('myfile.txt','w');

}

if($fp) {

  $now = date( "[m/d/Y H:i:s] – ", time());

  fwrite($fp, $now.'AccountID: '.$AccountID." – action: CREATE CUSTOMER\n");

  fclose($fp);

}
```

The script reads the account ID referenced by an agent interaction, and writes the account ID to a file called myfile.txt.