---
title: "Filter report for repeated interactions"
slug: "filter-report-for-repeated-interactions"
updated: 2026-07-23T10:07:08Z
published: 2026-07-23T10:07:08Z
canonical: "help.8x8.com/filter-report-for-repeated-interactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Filter report for repeated interactions

As a supervisor, you are able to filter for repeated interactions in the Interactions Detailed report. You can filter by the customer’s name, phone number, email address, or social media ID.

**To generate the report:**

1. From the menu, go to **Detailed Reports****.**
2. Select **Interactions** from the list.
3. Select a date range from the drop-down list.
4. Ensure the option for **Repeated Interactions** is selected. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/repeated-interactions-selected.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D)
5. Click the **Repeated Interactions** drop-down menu to display additional options. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/repeated-interactions-options.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D)
6. Select a media type from the **Repeated Interactions** by drop-down list. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/repeated-interactions-mediatype-options.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D)
7. Specify a range for the number of interactions to display. By default, the minimum number of repeated interactions is set to **2**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/repeated-interactions-range.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D)
8. From the **Within** drop-down list, specify a time frame for the interactions. By default, it is set to **None**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/repeated-interactions-timeframe.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D)
9. Click **Done** to register your changes. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/repeated-interactions-select-done.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D)
10. Click **Search** to update your report. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/repeated-interactions-search.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D)

The report displays a graph with the number of repeated interactions in relation to the number of customers. It also shows a list of repeated interactions grouped by the selected media type. In this example, we opted to filter by customer email.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/repeated-interactions-results.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D)

Click a row in the table to display additional information about the interactions.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/repeated-interactions-recurrences.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D) After selecting the drop-down menu next to a customer’s email address, a list of recurring interactions is displayed. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-view-interaction.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D) or double-click a row in the table to open the interaction flow window. It displays the end-to-end customer journey of an interaction.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/select-customer-recurrences.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A49Z&se=2026-11-03T22%3A51%3A49Z&sr=c&sp=r&sig=ZeLEi6WB3jSS%2F2stDFTm6e%2B98MG6NcwgiiQA%2FJEBAn0%3D)