---
title: "Follow up on emails  from the Control Panel"
slug: "follow-up-on-emails-from-the-control-panel"
updated: 2026-07-23T10:07:21Z
published: 2026-07-23T10:07:21Z
canonical: "help.8x8.com/follow-up-on-emails-from-the-control-panel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Follow up on emails  from the Control Panel

As an agent, you may have to follow up on emails sent to customers. Let’s say as an agent, you notice that one of your customers has an unpaid invoice. You have previously sent the invoice to the customer via email, but the invoice is now beyond the due date. To address this issue, you follow up on the previous email you sent, reminding the customer about the payment due date. This makes it easier for the customer to refer to the previous message that includes the invoice and helps you maintain a logical connection between related emails.

**To follow up on an email:**

1. Go to the Cases tab and open the case or email you wish to follow up on.
2. Click **Reply** from the top of the case. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/reply-to-follow-up-on-emails.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A42Z&se=2026-11-04T00%3A17%3A42Z&sr=c&sp=r&sig=niu1LcuS5QrFsH%2BMl1WN%2BPuRf2j0F0ZUa6dGINLi5%2FE%3D)

> [!NOTE]
> Note:
> 
> The **New Follow-up** option is used to add a note to the case, and will not send a follow-up email.
3. The email opens in the **Control Panel**.
4. Type your message.
5. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-send_21x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A42Z&se=2026-11-04T00%3A17%3A42Z&sr=c&sp=r&sig=niu1LcuS5QrFsH%2BMl1WN%2BPuRf2j0F0ZUa6dGINLi5%2FE%3D) to send the email.
6. The post-processing time initiates if your administrator has set it up for your tenant. Post-processing gives you time to wrap up notes for the chat.
7. Click **Wrap up**.

> [!NOTE]
> Note:
> 
> If post-processing times out your status will change to **Available**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/follow-up-on-email.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A42Z&se=2026-11-04T00%3A17%3A42Z&sr=c&sp=r&sig=niu1LcuS5QrFsH%2BMl1WN%2BPuRf2j0F0ZUa6dGINLi5%2FE%3D)