---
title: "For Administrators"
slug: "for-administrators"
updated: 2026-07-15T13:27:04Z
published: 2026-07-23T10:07:46Z
canonical: "help.8x8.com/for-administrators"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# For Administrators

In the latest release, administrators have access to:

- [In-queue treatments and controls](/documentation/docs/in-queue-treatments-and-controls)
- [Queued callback](/documentation/docs/queued-callback)
- [Text to speech](/documentation/docs/text-to-speech)
- [Agent menu](/documentation/docs/agent-menu)
- [Time zone enhancements](/documentation/docs/time-zone-enhancements)
- [IVR in-queue improvements](/documentation/docs/ivr-in-queue-improvements)
- [IVR improvements](/documentation/docs/ivr-improvements)
- [**Local CRM** improvements](/documentation/docs/local-crm-improvements)
- [**Co-browsing** via chat](/documentation/docs/co-browsing-via-chat)
- [Support for softphone](/documentation/docs/support-for-softphone)