---
title: "Get started as an 8x8 Engage supervisor"
slug: "get-started-as-an-8x8-engage-supervisor-3"
updated: 2026-07-31T13:25:33Z
published: 2026-07-31T13:45:04Z
canonical: "help.8x8.com/get-started-as-an-8x8-engage-supervisor-3"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get started as an 8x8 Engage supervisor

**8x8 Engage** enables supervisors to monitor inbound call and digital queues configured in **8x8 Contact Center**. **8x8 Engage** supervisors are able to access user and queue-related metrics in [**8x8 Work** apps](/documentation/docs/about-8x8-work-for-web) and [**8x8 Supervisor Workspace**](/documentation/docs/about-8x8-supervisor-workspace). **8x8 Engage** provides critical insights into a user's performance, and allows supervisors to efficiently manage their call and digital queues.

As an **8x8 Engage** supervisor, you can perform these tasks:

- View interaction queues assigned to you.
- Search interaction queues assigned to you.
- Sort interaction queues by name in ascending or descending order.
- Filter queue metrics based on handled interactions, pending interactions, and interactions with the longest wait time.
- Select call queues and digital queues you wish to monitor.
- View real-time [user](/documentation/docs/manage-agents) and [queue metrics](/documentation/docs/sw-manage-queues) in [**8x8 Supervisor Workspace**](/documentation/docs/sw-get-started#know-the-interface), such as user statuses, queue statuses, pending interactions, abandoned interactions, and queue service levels.
- Access [**8x8 Mobile Supervisor**](/documentation/docs/about-mobile-supervisor) to track queue and user performance.

> [!WARNING]
> Important:
> 
> To act as an **8x8 Engage** supervisor, the user must be assigned with an **8x8 Engage** license and configured with **8x8 Contact Center** supervisor privileges. To learn more, see [Configure **8x8 Engage** users](/documentation/docs/configure-8x8-engage-users).

> [!NOTE]
> Note:
> 
> **8x8 Engage** comes bundled with a license of **8x8 Supervisor Workspace**, which provides view-only access to user and queue metrics. However, supervisors can change the queue status for agents, but can't change the actual agent status.

## Log in

As an **8x8 Engage** supervisor, you can access **8x8 Engage** through **8x8 Work** apps on desktop, web, and mobile.

**Access 8x8 Engage on 8x8 Work for Desktop**

To log in to **8x8 Work for Desktop**:

1. [Download](/support/docs/download-8x8-work-for-desktop) and install **8x8 Work** on your computer.
2. Open the app to access the login screen. Enter your username or email address and click **Continue**.
3. Enter your password and click **Login** to launch the app.

**Access 8x8 Engage on 8x8 Work for Web**

To log in to **8x8 Work for Web**:

1. In your preferred browser, enter [https://login.8x8.com/](https://login.8x8.com/).
2. From the 8x8 login page, enter your username or email address and click **Continue**.
3. Enter your password and click **Login**.
4. The 8x8 application panel launches, listing all the applications available to you. Select the **8x8 Work** application.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/login-application-work.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D)

**Access 8x8 Engage on 8x8 Work for Mobile**

**To log in to 8x8 Work for Mobile:**

1. [Download](/documentation/docs/engage-about-login-and-password#download) and install **8x8 Work** on your mobile device from the App Store for iOS or Google Play for Android.
2. Once installed, open the app and tap **Login**.
3. Enter your username or email address and tap **Continue**.
4. Enter your password and tap **Login**.

## Know the interface

When the application launches, it displays features similar to what you normally see in **8x8 Work** apps. To learn more about the primary features available in **8x8 Work**, see [Tour the **8x8 Work for Desktop** interface](/documentation/docs/tour-the-8x8-work-for-desktop-interface).

For **8x8 Engage** supervisors, we introduced new menu items in the navigation menu:

- **My assigned queues**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) to manage agent and queue activity
- **Supervisor**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-supervisor.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) to access real-time user and queue metrics in [**8x8 Supervisor Workspace**](/documentation/docs/sw-get-started#know-the-interface)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/my-assigned-queues-supervisors.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D)

Clicking **My assigned queues**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) displays a list of queues assigned to you. Queues enabled for monitoring will have a blue checkmark ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-blue-check_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) displayed next to them. As an **8x8 Engage** supervisor, you can perform these tasks from **My assigned queues**:

- **Search**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_search_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) to search for queue names assigned to you.
- **Filter**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-filter_19x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) to filter queues by status and media type. To learn more, see [Filter and search queues](/documentation/docs/manage-queues-as-an-8x8-engage-supervisor#filter-search-queue).
- **Sort queues**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-queue-name_41x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) to sort queues in ascending or descending order.
- **Busy interactions**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) to sort queues by the number of pending interactions.
- **Interactions waiting**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-interactions-waiting_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) to sort queues by the number of pending interactions.
- **Longest wait time**: Select ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-longest-waiting-time_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) to sort queues by the longest wait time for an interaction.
- **Inbound phone**: Displays a list of inbound phone queues assigned to you. Call queues enabled for monitoring will have a blue checkmark ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-blue-check_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) next to them.
- **Outbound phone**: Displays a list of outbound phone queues assigned to you. Call queues enabled for monitoring will have a blue checkmark ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-blue-check_16x18.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) next to them.
- **Monitor a queue**: Enable or disable a queue for monitoring. To learn more, see [Select a queue to monitor](/documentation/docs/manage-queues-as-an-8x8-engage-supervisor#select-queue-monitor).

Clicking **Supervisor**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-supervisor.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D) in the navigation menu will open a new window/tab to **8x8 Supervisor Workspace**. If you are accessing the interface for the first time, you may be prompted to enter your supervisor credentials.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/supervisor-workspace-dashboard.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A05Z&se=2026-11-03T21%3A24%3A05Z&sr=c&sp=r&sig=oEDCfKBG%2BlstLHKvKx7GO%2FMCCgk0ULokA44A29Qg1rk%3D)

By default, you are assigned a license of **8x8 Supervisor Workspace**. This license provides you with view-only access to user and queue metrics. To learn more about the interface, see [Overview of **8x8 Supervisor Workspace**](/documentation/docs/about-8x8-supervisor-workspace).