---
title: "Get started with 8x8 Work for ServiceNow"
slug: "get-started-with-8x8-work-for-servicenow"
updated: 2026-07-23T10:07:21Z
published: 2026-07-23T10:07:21Z
canonical: "help.8x8.com/get-started-with-8x8-work-for-servicenow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get started with 8x8 Work for ServiceNow

Your **ServiceNow** administrator must install the **8x8 Work for ServiceNow** Communication Panel before you can use it. If **Single Sign-On** is configured for your account, then the integration app launches automatically, eliminating the need for additional authentication.

## Log in

Once your administrator has installed the integration, you can log in at any time.

**To log in to 8x8 Work for ServiceNow:**

1. Access **ServiceNow** and log in with your username and password.
2. The **ServiceNow** dashboard and the **8x8 Work** control panel display. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/log-in-dashboard.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A04Z&se=2026-11-03T23%3A20%3A04Z&sr=c&sp=r&sig=GRqpYyVYd%2FSAdUo7GUFT5s%2F6mCPu1D5uNtUu275xeyg%3D)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/log-in-virtual-office(1).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A04Z&se=2026-11-03T23%3A20%3A04Z&sr=c&sp=r&sig=GRqpYyVYd%2FSAdUo7GUFT5s%2F6mCPu1D5uNtUu275xeyg%3D)

> [!NOTE]
> Note:
> 
> If the **8x8 Work** control panel does not automatically display or if at any time during your session you inadvertently close it, click the **Phone** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-phone-servicenow_18x18(4).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A04Z&se=2026-11-03T23%3A20%3A04Z&sr=c&sp=r&sig=GRqpYyVYd%2FSAdUo7GUFT5s%2F6mCPu1D5uNtUu275xeyg%3D) icon at the top of your **ServiceNow** dashboard to bring it back. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/log-in-open-panel.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A04Z&se=2026-11-03T23%3A20%3A04Z&sr=c&sp=r&sig=GRqpYyVYd%2FSAdUo7GUFT5s%2F6mCPu1D5uNtUu275xeyg%3D)

> [!WARNING]
> Important:
> 
> If you are on Chrome and do not see **8x8 Work for ServiceNow**, verify whether you have [configured Chrome for the integration](/documentation/docs/servicenow-overview-8x8-work-for-servicenow#before-you-begin).

> [!NOTE]
> Note:
> 
> The control panel floats on your interface, allowing you to move it.
3. Enter your 8x8 username and password on the control panel and click **Login** to begin using the integration.
4. To enable automatic connection to the control panel for your future sessions, access the **Settings** icon and go to **Integrations > ServiceNow**.

## Tour the interface

The **8x8 Work for ServiceNow** interface has the following display and navigation menu:

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/interface(2).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A04Z&se=2026-11-03T23%3A20%3A04Z&sr=c&sp=r&sig=GRqpYyVYd%2FSAdUo7GUFT5s%2F6mCPu1D5uNtUu275xeyg%3D)

Under the **VO** tab, you can access:

- **Phone** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-phone_18x18(10).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A04Z&se=2026-11-03T23%3A20%3A04Z&sr=c&sp=r&sig=GRqpYyVYd%2FSAdUo7GUFT5s%2F6mCPu1D5uNtUu275xeyg%3D) : Access your dial pad and view your active calls.
- **Call Log**![](../Resources/Images/servicenow/icon-call-log_18x18.png): Access historic inbound and outbound calls to your phone extension.

> [!NOTE]
> Note:
> 
> From here, you can also access incidents created for each of your calls in **ServiceNow**.
- **Contacts** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-contacts_18x18(23).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A04Z&se=2026-11-03T23%3A20%3A04Z&sr=c&sp=r&sig=GRqpYyVYd%2FSAdUo7GUFT5s%2F6mCPu1D5uNtUu275xeyg%3D) : Access **8x8 Work** directory contacts and **ServiceNow** directory users.
- **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more_18x18(31).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A04Z&se=2026-11-03T23%3A20%3A04Z&sr=c&sp=r&sig=GRqpYyVYd%2FSAdUo7GUFT5s%2F6mCPu1D5uNtUu275xeyg%3D): Click to access the following option:
  - **Logout**: Log out of the app.
- **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(43).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A04Z&se=2026-11-03T23%3A20%3A04Z&sr=c&sp=r&sig=GRqpYyVYd%2FSAdUo7GUFT5s%2F6mCPu1D5uNtUu275xeyg%3D): Customize your app settings.
  - **Integrations**: Manage your **ServiceNow** integration.
  - **8x8**: Use the drop-down menu to select either the **8x8 Work** or **Virtual Contact Center** product.
  - **Locale**: Use the drop-down menu to select the language locale for your integration.
  - **Report a problem**: Report any issues you encounter with your integration.
  - **Locale**: Specify your locale.
  - **About**: View details on your user extension and your **ServiceNow** app.

> [!NOTE]
> Note:
> 
> When you begin using the integration, you can assign users to active calls with unknown numbers, or with numbers that have multiple user matches. Click the **Search** tab and access the call information display and assign correct user information.