---
title: "Get started with 8x8 Work for Vtiger"
slug: "get-started-with-8x8-work-for-vtiger"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/get-started-with-8x8-work-for-vtiger"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get started with 8x8 Work for Vtiger

Once you have access to **8x8 Work for Vtiger**, go through the following steps to get started:

- [Gather your credentials](/documentation/docs/get-started-with-8x8-work-for-vtiger#gather-your-credentials).
- [Add the Chrome extension](/documentation/docs/get-started-with-8x8-work-for-vtiger#add-the-chrome-extension).
- [Log in to the integration](/documentation/docs/get-started-with-8x8-work-for-vtiger#log-in-to-the-integration).
- [Ensure the integration is activated](/documentation/docs/get-started-with-8x8-work-for-vtiger#ensure-the-integration-is-activated).
- [Tour the interface](/documentation/docs/get-started-with-8x8-work-for-vtiger#tour-the-interface).
- [Access contacts](/documentation/docs/get-started-with-8x8-work-for-vtiger#access-contacts).

## Gather your credentials

In order to use **8x8 Work for Vtiger** (previously known as Virtual Office for **Vtiger**), you need:

- Login access to a **Vtiger** account.
- Login access to an **8x8 Work** extension.

**8x8 Work for Vtiger** is dependent on your **8x8 Work** extension also being logged in to either on your desktop or a mobile device.

## Add the Chrome extension

As an agent, you must add a Google Chrome extension for integration with 8x8.

**To add the 8x8 Integration Chrome extension:**

1. Open the Chrome web store.
2. Search for <8x8> in the Chrome web store. [**8x8 Virtual Office for Integrations**](https://chromewebstore.google.com/detail/8x8-virtual-office-for-in/ofmkcokdnmjmnhfnbjecafgppgadljnh) appears in the list.
3. Click **Add to Chrome**.
4. Click **Add Extension** to confirm.
5. In the Chrome browser, click the **More** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more-chrome_18x18(4).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D) menu and go to **More Tools > Extensions**. **8x8 Integrations** now shows up, and is enabled by default.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/add-chrome-extension(1).gif?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D)

## Log in to the integration

**Single Sign-On** is not supported in **8x8 Work for Vtiger**; you must also log in to the 8x8 integration after you log in to **Vtiger**.

**To log in to the integration:**

1. Log in to your **Vtiger** account.
2. In the bottom-right corner of the **People** screen, click **8x8 integration** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-integration_32x18(1).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D). Simultaneously, **Vtiger** CRM launches another login window and the application **Advanced** screen launches in a floating browser window.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/log-in.jpg?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D)
3. In the **Vtiger** CRM login window, enter your email in the **User Email** field.
4. Enter an access key (you obtain from your supervisor) in the **Access Key** field. If you cannot obtain the access key from your supervisor, you can view it directly. To do this:
  1. Click **Profile** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/profile-icon_21x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D), which is located in the upper right-hand corner in the **Vtiger** CRM screen. The **My Preferences** option displays.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/click-profile-icon.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D)
  2. Click **My Preferences** to display the **My Preferences** screen. The **Access Key** is listed in the **User Information** section.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/view-access-key.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D)
5. Click **Submit**.
6. In the **Advanced** settings in the floating window browser:

The **Advanced** setup screen appears the first time you log in, and after you clear your browser cache. You can access it in the integration by clicking the **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(11).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D) icon and going to **Advanced**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/advanced-settings.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D)
  1. Select **VO** from the drop-down menu in the upper right-hand corner.
  2. Click **Save**.
7. The **8x8 Work** login page appears. Enter your username and password, and click **Login** to launch **8x8 Work for Vtiger**.

> [!NOTE]
> Note:
> 
> Multiple invalid login attempts may lock you out.

## Ensure the Integration is Activated

In order for your integration to function, ensure that the integration is connected with **Vtiger** via your settings. The integration is enabled by default.

**To activate the integration:**

1. Click the **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(14).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D) icon in your integration panel.
2. Go to **Integrations > Vtiger > Connect**. If connected successfully, you see a message summary.
3. Click **X** to return to the main screen of the integration. Your integration is now active.

## Tour the interface

The **8x8 Work for Vtiger** interface consists of a navigation menu with the following menu items.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/tour-the-interface(1).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/tour-the-interface-call-log.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D)

- **VO tab**: Access the primary features of the integration.
  - **Phone** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-phone_18x18(2).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D) : Access your dial pad, view your active calls, and take notes to log calls.
  - **Call Log** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-call-log_18x18(4).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D) : Access all historic inbound and outbound calls to the extension. From here, you can also access notes that you have created for each of your calls in **Vtiger**.
  - **Contacts** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-contacts_18x18(4).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D) : Access contacts from **Vtiger** and the **8x8 Workcontact directory**.
  - **More**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-more_18x18(11).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D): Click to access the option to log out of the app.
- **Search** tab: Assign contacts to active calls with unknown numbers or numbers that have multiple contact matches.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/search.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D)
- **Settings** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-settings_18x18(15).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D) : Customize your app settings.
  - **Integrations > Vtiger**: Manage your **Vtiger** integration settings for call logging and **screen pop**, and manage which CRM objects are available to be searched from the integration. Auto call log, Account, and Contacts are enabled by default. Other objects such as Lead and User must be enabled by the agent.
  - **Locale**: Specify your locale.
  - **About**: View details on your user extension and the app.

## Access contacts

From the **Contacts** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-contacts_18x18(5).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A19%3A09Z&se=2026-11-03T23%3A19%3A09Z&sr=c&sp=r&sig=SP40mzLukn74zhCJHXOQYsq%2B8qpbEPXkKbRcQ%2B3gFpM%3D) tab, browse or search for contacts from your 8x8 contact directory and/or **Vtiger** to make calls. Simply hover over the desired contact, and click the icon to call.