---
title: "Grant Essentials and Supervisor access to Analytics for 8x8 Work"
slug: "grant-essentials-and-supervisor-access-to-analytics-for-8x8-work"
updated: 2026-07-30T15:19:38Z
published: 2026-07-30T15:19:38Z
canonical: "help.8x8.com/grant-essentials-and-supervisor-access-to-analytics-for-8x8-work"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Grant Essentials and Supervisor access to Analytics for 8x8 Work

In Analytics for 8x8 Work access is available at two levels:

- Analytics: Essentials
- Analytics: Supervisor

Each level provides different dashboards and reports within your organization’s 8x8 cloud phone system. Permissions are assigned in the 8x8 Admin Console and determine which users can view summary reports, call quality data or advanced insights into queue and ring groups.

## Access Levels

**Analytics: Essentials**

Designed for general users who need visibility into basic call activity and extension-level details.

- Includes: company-wide summaries, extension reports, and call detail records (CDRs).
- Shows Ring Group and Call Queue extensions in summaries and call journeys, but does not provide aggregated performance metrics.
- Ideal for employees who need visibility into their own calls and basic reporting.

> [!NOTE]
> **Note:**
> 
> **Essentials** users can view Ring Group and Call Queue extensions in summaries and CDRs, but these do not reflect true group performance metrics. They only show call flows and extension-level activity.

**Report categories available with Essentials:**
- Call Report, including Campaign Summary, Extension Summary, Call Detail Records (CRDs), Active Calls, Unreturned Calls
- Employee Report
- Scheduled Report Emails (limited to Essentials data)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/permissions-essentials.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A37Z&se=2026-11-03T22%3A13%3A37Z&sr=c&sp=r&sig=Uk4kBsuA9h%2BBh0mHESVYMEMhBcNd18WD6TcX7NTtKI4%3D)

**Analytics: Supervisor**

Designed for team leads, managers, or admins who require advanced insights.

- Includes everything in **Essentials**, plus detailed ring group, call queue, and quality reports.
- Provides aggregated group performance metrics for monitoring and optimization.
- Best for supervisors who need to manage call performance and quality at scale.

**Report categories available with Supervisor:**
- Call Report, including Campaign Summary, Extension Summary, Call Detail Records (CRDs), Active Calls, Unreturned Calls
- Call Quality
- Call Queue
- Ring Groups Summary
- Employee Report
- Device Report
- Business Hours Report
- Schedule Report Emails of all data types

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/permissions-supervisors.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A37Z&se=2026-11-03T22%3A13%3A37Z&sr=c&sp=r&sig=Uk4kBsuA9h%2BBh0mHESVYMEMhBcNd18WD6TcX7NTtKI4%3D)

**Essentials vs Supervisor comparison**

| Report Categories | Essentials | Supervisor |
| --- | --- | --- |
| Call Report: Company Summary, Extension Summary, Call Detail Records (CRDs), Active Calls, Unreturned Calls | Yes | Yes |
| Call Quality: Call Quality Trend, Call Quality Detail | No | Yes |
| Call Queues | No | Yes |
| Ring Groups Summary | No | Yes |
| Employee Report: Display Status, Activity, User Status | Yes | Yes |
| Device Report: Device Status | No | Yes |
| Business Hours Report | No | Yes |
| Schedule Report Emails | Limited | All reports |

> [!NOTE]
> **Note:**
> 
> When a report reaches End of Life (EOL), it will be removed and replaced by an updated report or dashboard. While the new reports are in Beta, the legacy reports remain accessible.

**When to use Essentials vs Supervisor**

- Assign **Essentials** → to employees who need basic visibility into their own calls and activity.
- Assign **Supervisor** → to managers, leads, or admins who need access to performance metrics, call quality data, and aggregated group reporting.
- **Super-admins** automatically have access to all PBX data across the organization.

> [!NOTE]
> **Note**:
> 
> Assign **Supervisor** access carefully, as it includes sensitive call quality and group performance data.

**Grant a user access to **Analytics for 8x8 Work****

To grant a user access to Analytics for 8x8 Work:

1. Log in to the [**8x8 Admin Console**](https://admin.8x8.com/user-profile) with an administrator account.
2. Go to the **Users** page and select the user.
3. In the user’s edit window, go to the **Analytics for 8x8 Work** section.
4. From the **Allowed access level** list, select **Analytics: Essentials** or **Analytics: Supervisor**.
5. Click **Save**.

> [!NOTE]
> **Note**:
> 
> Changes take effect within five minutes.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ac-users-analytics-work.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A37Z&se=2026-11-03T22%3A13%3A37Z&sr=c&sp=r&sig=Uk4kBsuA9h%2BBh0mHESVYMEMhBcNd18WD6TcX7NTtKI4%3D)

**PBX Data Access Rules**

- **Users** can access PBX data for their **assigned site**.
- **Super-admins** can access **all PBXes** in the organization.

For more information, see: [8x8 Admin Console: Role-Based Access Control (RBAC)](/documentation/docs/roles-and-permissions-role-based-access-control#assign-roles), and [8x8 Admin Console: Control access to Analytics for 8x8 Work data by user roles and permissions.](/documentation/docs/control-access-to-analytics-for-8x8-work-data-by-user-roles-and-permissions)

Private Branch Exchange - a private telephone network used within a company.