---
title: "Handle calls in 8x8 Work for G Suite"
slug: "handle-calls-in-8x8-work-for-g-suite"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/handle-calls-in-8x8-work-for-g-suite"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle calls in 8x8 Work for G Suite

When you receive an incoming call, contacts associated with the phone number are searched and presented. If you have a contact record with that phone number, the search lists the contact information. The result indicates if the call is associated with a Google contact, an 8x8 contact, or a Salesforce contact.

If you have multiple contacts with the same phone number, the search yields multiple results.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/GS_CallinProgress(1).jpg?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A33Z&se=2026-11-03T23%3A40%3A33Z&sr=c&sp=r&sig=Sca3WYl9HCwHcWiXHkviTfEoRkG3cj4RxT34hAizayE%3D)

You can select the appropriate contact to include in the call log by going to **VO > Info** while in the call.

Upon selecting a matching result from the list, the call log is automatically associated with the selected contact. If you do not select one, the call log shows only the phone number.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/GS_MultiMatchSelect.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A33Z&se=2026-11-03T23%3A40%3A33Z&sr=c&sp=r&sig=Sca3WYl9HCwHcWiXHkviTfEoRkG3cj4RxT34hAizayE%3D)

From the call log, you can also dial the number or view the search results again by hovering over the entry.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/GS_MultiMatchHover(1).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A33Z&se=2026-11-03T23%3A40%3A33Z&sr=c&sp=r&sig=Sca3WYl9HCwHcWiXHkviTfEoRkG3cj4RxT34hAizayE%3D)