---
title: "Handle voicemails in 8x8 Contact Center for NetSuite"
slug: "handle-voicemails-in-8x8-contact-center-for-netsuite"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/handle-voicemails-in-8x8-contact-center-for-netsuite"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle voicemails in 8x8 Contact Center for NetSuite

For agents assigned to voicemail queues, the **Phone** tab enables you to process voicemail interactions as a subset of phone interactions. Unlike phone interactions, voicemail interactions cannot be transferred or forwarded.

To receive or send voicemails using **8x8 Contact Center for NetSuite**, you must:

- Be a member of a voicemail queue.
- Place yourself in the **Available** status.

The data lookup for searching in **NetSuite** is via a phone number. For voicemail interactions, the **screen pop** and call log tasks are similar to phone interactions. When a voicemail is offered, the call panel displays, indicating an incoming interaction. If the voicemail is from an existing customer, the record pops allowing you to preview the customer details.

**To process a voicemail interaction:**

1. Click to accept the voicemail.

> [!NOTE]
> Note:
> 
> The **Reject interaction** button is disabled if your contact center administrator has not granted the permission. This prevents agents from rejecting the interactions they are offered.
2. After listening to the voicemail message, hang up your agent telephone or click **Hang up** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image(118).png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A18Z&se=2026-11-03T23%3A41%3A18Z&sr=c&sp=r&sig=bwhyaFjCJ9lZ7%2BQH4WsQ4I3lyAcynlGXqJOce%2F%2Fo5NY%3D) to end the call. The post-processing time initiates.
3. To add your notes for the interaction, select **Notes** under the call controls.
4. If required, select a disposition code.
5. Click **Wrap up**. The wrap-up notes you entered appear in the call log.

> [!NOTE]
> Note:
> 
> Wrap-up fields can only be populated from the 8x8 integration during an active interaction.
6. At the termination of the voicemail, a call log (**Phone Call**) is automatically generated and pops in a new browser tab. Event typically includes information on the transaction ID, call initiation time, call termination time, call duration, and more.