---
title: "Improved license provisioning for multi-region customers"
slug: "improved-license-provisioning-for-multi-region-customers"
updated: 2026-07-29T19:52:42Z
published: 2026-07-29T19:52:42Z
canonical: "help.8x8.com/improved-license-provisioning-for-multi-region-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Improved license provisioning for multi-region customers

**8x8 Contact Center** now supports multi-region SMP customers (X Series) and any other customer with a single tenant on SMP. In the new improvement, **8x8 Contact Center** provisioning recognizes if a single tenant is available in multiple regions then proceeds to add up licenses and add-ons counts from all countries.

Prior to this release, **8x8 Contact Center** only accounted for licenses and number of seats within a single country such as the US or Canada. It could cause customer downgrade or loss of service access in the customer’s original country once they expanded to a new country. For details about licensing, see our documents to [review 8x8 Work and 8x8 Contact Center licenses](/documentation/docs/review-licenses).

## Limitations

**8x8 Contact Center** does not yet support multi-tenant deployments for our X Series customers. However, it offers multi-region capabilities and adds up all purchased X Series licenses from all regions.