---
title: "Insert hyperlinks in the case description"
slug: "insert-hyperlinks-in-the-case-description"
updated: 2026-07-23T10:07:33Z
published: 2026-07-23T10:07:33Z
canonical: "help.8x8.com/insert-hyperlinks-in-the-case-description"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Insert hyperlinks in the case description

The CRM rich text editor in **8x8 Contact Center** enables you to insert hyperlinks while creating cases and follow-up records. In the Description field, you can choose to insert hyperlinks by selecting a text string and linking it to a valid URL. When you click on the linked text, the browser opens the hyperlink.

**To insert a hyperlink:**

1. From the **Cases** tab, click **New Case** or new follow-up.
2. Enter the **Subject** and **Description**.
3. In the **Description** field, select the text to be displayed as the hyperlink.
4. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/iconInsertLink_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A14Z&se=2026-11-03T23%3A38%3A14Z&sr=c&sp=r&sig=2kaMQakdrPzTNAnCjH0d5pdjyfWVNmRZC%2BUb2pLG1As%3D) from the menu. You may be prompted to allow scripted windows by your browser. Click where instructed, then click **Temporarily Allow Scripted Windows** in the contextual menu, and click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/iconInsertLink_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A14Z&se=2026-11-03T23%3A38%3A14Z&sr=c&sp=r&sig=2kaMQakdrPzTNAnCjH0d5pdjyfWVNmRZC%2BUb2pLG1As%3D) again. A dialog box opens, prompting for a valid link. You can link to a URL, an anchor in the text, or an email.
5. Enter a valid URL, and click **OK**. The link gets inserted in the description.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/insert-hyperlink.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A38%3A14Z&se=2026-11-03T23%3A38%3A14Z&sr=c&sp=r&sig=2kaMQakdrPzTNAnCjH0d5pdjyfWVNmRZC%2BUb2pLG1As%3D)