---
title: "Insert images in the case description"
slug: "insert-images-in-the-case-description"
updated: 2026-07-23T10:07:33Z
published: 2026-07-23T10:07:33Z
canonical: "help.8x8.com/insert-images-in-the-case-description"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Insert images in the case description

The CRM rich text editor in **8x8 Contact Center** enables you to insert images while creating cases and follow-up records. In the Description field, you can choose to insert an image by placing the cursor in the desired location.

**To insert an image in Case Description:**

1. From the **Cases** tab, click **New Case** or create a new follow-up.
2. Enter the **Subject** and **Description**.
3. In the **Description** field, place the cursor where you want to insert an image.
4. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/iconInsertImg_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A36Z&se=2026-11-04T00%3A17%3A36Z&sr=c&sp=r&sig=bBrvqEC4Mq73FVMO12njRusNWhuBstIDRutP%2Bu85Ba0%3D) from the menu. The **Image Properties** dialog box opens, prompting for a valid image **URL**.

> [!NOTE]
> Note:
> 
> You may be prompted to allow scripted windows by your browser. If prompted, click where instructed, and then click **Temporarily Allow Scripted Windows** in the contextual menu. Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/iconInsertImg_18x18.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A36Z&se=2026-11-04T00%3A17%3A36Z&sr=c&sp=r&sig=bBrvqEC4Mq73FVMO12njRusNWhuBstIDRutP%2Bu85Ba0%3D) again.
5. Copy and paste the URL link of the page or image you would like to insert and enter a descriptive name for the image in the **Alternative Text** box. Alternatively, you can drag and drop your images or paste them from your clipboard quickly. When you embed a high resolution image in your case, a follow-up, or an FAQ, they are compressed automatically for faster processing and for saving bandwidth. If needed, open the **Image Properties** dialog box from the right-click menu to adjust the image size. The maximum size allowed for image attachments is 20 MB. With drag and drop, you can add images up to a maximum size of 10 MB.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/drag-drop-images.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A36Z&se=2026-11-04T00%3A17%3A36Z&sr=c&sp=r&sig=bBrvqEC4Mq73FVMO12njRusNWhuBstIDRutP%2Bu85Ba0%3D)![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/copy-paste-images.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A36Z&se=2026-11-04T00%3A17%3A36Z&sr=c&sp=r&sig=bBrvqEC4Mq73FVMO12njRusNWhuBstIDRutP%2Bu85Ba0%3D)

> [!NOTE]
> Known issue:
> 
> Copying (Ctrl-C) and pasting (Ctrl-V) images is currently not supported on Internet Explorer 11. You can drag and drop the images.
6. Click **OK**. The image at the specified URL gets inserted in the description field. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/add-image-url.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A36Z&se=2026-11-04T00%3A17%3A36Z&sr=c&sp=r&sig=bBrvqEC4Mq73FVMO12njRusNWhuBstIDRutP%2Bu85Ba0%3D)