---
title: "Insert signatures in the case description"
slug: "insert-signatures-in-the-case-description"
updated: 2026-07-23T10:07:33Z
published: 2026-07-23T10:07:33Z
canonical: "help.8x8.com/insert-signatures-in-the-case-description"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Insert signatures in the case description

In **8x8 Contact Center**, you can create elaborate HTML-formatted signatures to be rendered in the email notifications sent to customers by creating a signature in your profile, saving it, and inserting in the Description field of notification emails.

**To create a signature:**

1. Go to **Change status > My profile**.
2. In the **Control Panel**, go to **Email** > **Email signature** to create a signature using HTML tags. To create HTML tags you need to type a command before and after each line. Refer to the following table for most common examples:

| Command | Formatting Action |
| --- | --- |
| <b>...</b> | Bold Text |
| <i>...</i> | Italic Text |
| <u>...</u> | Underline Text |
| <sup>...</sup> | Superscript: Smaller text placed below normal text |
| <sub>...</sub> | Subscript: Smaller text placed below normal text |
| <small>...</small> | Small: Fine print-style text |

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/create-email-signature.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D)
3. Click **Save settings**.

**To insert a signature in Case description:**

1. From the **Cases** tab, click **New Case**, or open a case and click **Reply** or **New Follow-up.**
2. Under **Details**, place the cursor in the **Description** field where you wish to insert the signature.
3. Go to **Signature** and select a signature from the drop-down list.
4. > [!NOTE]
> Note:
> 
> Click ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-signature_14x18.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A04Z&se=2026-11-03T23%3A39%3A04Z&sr=c&sp=r&sig=vmMb%2BVfI2VLeUGwGSNZ95hLOKcN3A%2FeAY0Noge%2FrAW0%3D) below the Description to hide/unhide the Signature field.
5. Click **Insert**. Your HTML formatted signature gets inserted in the email description field.