---
title: "Install the 8x8 Integration Chrome extension for Salesforce"
slug: "install-the-8x8-integration-chrome-extension-for-salesforce"
updated: 2026-09-14T14:25:12Z
published: 2026-09-07T14:41:07Z
canonical: "help.8x8.com/install-the-8x8-integration-chrome-extension-for-salesforce"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Install the 8x8 Integration Chrome extension for Salesforce

> [!NOTE]
> Note:
> 
> 8x8 Contact Center for Salesforce Chrome extension is currently only available to Beta customers.

When using the 8x8 Integration for Salesforce for the first time, you must first add the 8x8 Integrations extension from the Chrome web store.

**To add the extension:**

1. Add the extension directly using [this link](https://chromewebstore.google.com/detail/8x8-integrations/ofmkcokdnmjmnhfnbjecafgppgadljnh). -Or- Go to the [Chrome web store](https://chromewebstore.google.com/), and search for <8x8>. Select **8x8 Integrations** from the list of results.
2. Click **Add to Chrome**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/integration-chrome.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A24%3A06Z&se=2026-11-03T21%3A24%3A06Z&sr=c&sp=r&sig=RP7OFnPiRRLNbkCNZpmVvi%2FLLwkxYLYO%2F1KdsHQV1zE%3D)
3. On the confirmation dialog, select **Add extension**.

A confirmation banner displays confirming the extension has been added to Chrome. You can manage your browser extensions by clicking **Extensions** in the **Tools** menu.

## Required permissions

You must allow the following permissions for the integration to work as expected:

### Allow pop-ups and redirects

1. Go to your browser **Settings > Privacy and security > Pop-ups and redirects**.
2. Click **Add** and enter <*https://cloud8.8x8.com*> and *Salesforce* to the list of allowed sites.

Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default setting is set to **Allow all**.

### Allow third-party cookies

1. Go to your browser **Settings > Privacy and security > Third-party cookies**.
2. Click **Add** and enter <*https://cloud8.8x8.com*> and *Salesforce* to the list of allowed sites.

Chrome automatically saves these settings.

> [!NOTE]
> Note:
> 
> This may not be required if your default setting is set to **Allow all**.

Ensure that a pop-up blocker is not preventing new tabs from opening from Salesforce.

### Set the correct field-level security

The 8x8 Integration for Salesforce requires access to certain fields within Salesforce. To ensure correct access, see this [support article](https://help.8x8.com/docs/salesforce-integration-field-level-security-causes-call-search-fail).

### Add Salesforce trusted domains

You may need to add 8x8 as a trusted domain within Salesforce.

**To add 8x8 as a trusted domain within Salesforce:**

1. Go to **Setup**.
2. Type **Trusted URLs** in the search box and select it.
3. Click **New Trusted URL**.
4. Add *cloud8.8x8.com* to the allowlist.
5. Select the **iframe-src** check box.
6. Click **Save**.

### Check API permissions

In order for the integration to function, ensure the API permission is enabled for the required user profiles.

**To enable the API permission:**

1. Go to **Setup**.
2. Type **Profiles** in the search box and select it.
3. Select the user profile you wish to apply the API permission to, and click **Edit**.
4. Under **Administrative Permissions** of the user profile, ensure the **API Enabled** check box is selected.