---
title: "Install the 8x8 integration package for SugarCRM"
slug: "install-the-8x8-integration-package-for-sugarcrm"
updated: 2026-07-23T10:07:41Z
published: 2026-07-23T10:07:41Z
canonical: "help.8x8.com/install-the-8x8-integration-package-for-sugarcrm"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Install the 8x8 integration package for SugarCRM

Installing 8x8 integration package for **SugarCRM** is a one-time task for the administrator. Once installed, the integration app is available to all **SugarCRM** agents. The integration package supports **SugarCRM** integration with either **8x8 Work** or **8x8 Contact Center**.

**To install the integration package:**

1. Go to this [8x8 Support Portal article](https://support-portal.8x8.com/viewArticle.html) and scroll down to the **Downloads** section to get the latest installation package.
2. Download the **8x8 Integration Package for SugarCRM (versions 12.3, portal instance 14.2 and higher)** zip file.
3. Log in to **SugarCRM** with your administrator username and password to open your **SugarCRM** dashboard.
4. Click the admin image on the top right and select **Admin** to open the **Administration** page.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/landing-page01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A17Z&se=2026-11-04T00%3A01%3A17Z&sr=c&sp=r&sig=Oun9T6A9vxBXNnWFbcc3gWQDqO3pC7kGOHrchOUAGp0%3D)
5. Click **Developer Tools > Module Loader**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/install01.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A17Z&se=2026-11-04T00%3A01%3A17Z&sr=c&sp=r&sig=Oun9T6A9vxBXNnWFbcc3gWQDqO3pC7kGOHrchOUAGp0%3D)
6. Click **Choose File** next to the **Module** to browse your directory. Locate and select the installation package **(8x8 Integration)**.
7. Click **Upload**. The **8x8 Integration** package appears in the list.
8. Click **Install** next to the installation package.
9. Click **Commit**. A message notifies you that the installation has been successful. The **8x8 Integration** package appears in the **Module Loader** and under the installed modules. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/install-package01.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A17Z&se=2026-11-04T00%3A01%3A17Z&sr=c&sp=r&sig=Oun9T6A9vxBXNnWFbcc3gWQDqO3pC7kGOHrchOUAGp0%3D)
10. Navigate to **Admin > System Settings > Advanced**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/install-advanced.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A17Z&se=2026-11-04T00%3A01%3A17Z&sr=c&sp=r&sig=Oun9T6A9vxBXNnWFbcc3gWQDqO3pC7kGOHrchOUAGp0%3D)
11. Click to clear the **Validate User IP address** check box.
12. Click **Save**.